Quality Inn & Suites Goodyear - Phoenix West

Sergio Galvan

If I could give it negative stars I def would. Our truck brokedown so we had to find a place to stay in an emergency or else we would have gone elsewhere! This place is filthy!! As in the room probably never gets serviced. The entryway floors were practically black with grime. The bathroom smelled like urine and the room carpet was disgusting. I had to shower and placed a towel on the floor to avoid getting water everywhere and the towel ended up black!! Please if you can avoid this place. It's cheap but basic cleanliness is severely lacking.

David

Nice, clean and well located Motel with a secure truck parking! Rooms are a bit overprice, but if you are a trucker will find always room and a neat spot for your Rig. Customer service has improve after 3 years visiting the place. Raquel on the Front Desk, Rocks! Good job, keep nice and helpful!

Adriana Luna

I hate writing this but something, many things have got to change. The management was great. I got my room and it reeked hideously of dirty athletes feet. The odor was unbearable. I ran across the street to Home Depot and purchased one can of Febreeze and used most of the contents on the disgusting carpet. There was no difference. I called the front desk and told them how unsanitary it was. I feared fungi contamination. They moved me. But, I realized that their cleaning service is terrible no matter where they put me. The linen smelled of rancid human body oils. And the bathroom had an overwhelming odor of urine that extended throughout the room. I stayed mostly at my brother’s nearby.. There was lots of dirt in the corners, baseboards of the entire room and mounds of dirt between furniture. The microwave had smudged food fingerprints on the door and control center. The office chair was also disgustingly stained. Who lives like this?The cleaning, if there was any, was the most inferior cleaning i have ever seen in hospitality or anywhere. I wouldn’t let my hands or feet touch anything. The cost exceeded the quality at the quality inn.

Marcos Voelker

Amazing staff, Rachelle the late night clerk is amazing, went from dealing with a not so pleasant client, didn’t let it affect her, and was extremely friendly and professional with me the next second. What an amazing employee! Only issue was the ceiling fan had a bad bearing and sounded like a machine gun. Overall a pleasant stay. Great job Rachelle