Best Western Aspen Hotel

Monica C

Giving 2 stars since the front desk clerks were nice, the breakfast was decent and the room was quiet. Our room was not clean. It looks like someone just came in, changed the sheets and put new towels. We had to take the bed skirts off of both beds because something nasty looking was spilled down the sides of both of them. Our toilet seat was cracked/broken and there was a vape pod left on the floor. Disgusting!

Dave Arndt

I travel sometimes as many as 5 days a week for work. For the longest time Best Western was my choice of hotels. Prior to this day all the Best Westerns I've stayed at have been pleasant, clean, quiet and have treated me well. Now I will admit this hotel was pleasant clean and quiet. We have a business account that we use for our hotel stays but we are often asked to use a personal card for incidentals. After I checked out of the hotel I noticed that I had pending charges on my personal card for every day that I stayed there so I called the hotel and inquired and was met with a rude front desk employee who told me to call back when my charges post to dispute them since they were just pending. I advised her that I wanted to prevent them from pending even though the pending charges being held from my bank. I was trying to inquire as to why my personal account was being charged as well as my business account the lady at the front desk could not provide me answers but instead referred me to a manager who she stated was not working that day. I never got a call from the manager I had to go through corporate who advised that all the Best Westerns are independently owned. Corporate contact at the hotel and advised that they needed to get in contact with me and the hotel manager left a message with corporate stating that they tried but they got a voicemail that was not set up. I asked corporate to confirm with the hotel what number they had and the hotel admitted that the number that they called was my business account customer service not my actual phone to this day I have not had a phone call an apology or an explanation from the hotel. They did finally reverse the charges but only after my money was held hostage for a week. My call originally was just simply to inquire why my personal card was being charged to which nobody could offer an explanation or even have the decency to call me back with an explanation. I get that mistakes happen, but when nobody will call you back you begin to think that this was done nefariously instead of accidentally. At any rate this Best Western has now made me a la Quinta fan as to now that's my new hotel choice. A simple phone call with an explanation and an apology could have resolved this whole issue but instead of the hotel chose to not own up to their mistake and either try and cover it up or just simply avoid the problem altogether and for that reason I cannot trust Best Western hotels anymore even though I know they are all independently owned this Best Western hardworking Best Westerns.

Verified Hotel Guest

Positive: The lobby appeared newly updated and was nice. Negative: My room appeared to have been recently updated, but they only went half way. The room still had the popcorn ceiling. The carpet was worn out. The exhaust vent in the bathroom looked like it had never been cleaned. The bathroom floor was dirty.

Hannah Zieschang

My husband and I booked this hotel for Valentine's Day 2022, and we chose the room with the whirlpool tub. We usually stay at the Hampton Inn and book their tub, but we wanted to see what Best Western had to offer. They didn't post a picture of the tub online which was odd, but we carried on. If you are early, they will charge you a $35 fee. The whirlpool tub was only FOR ONE PERSON, but it was dirty, even after we waited for an hour for housekeeping to clean the room. The sheets were clean but had odd old stains on them. The TV is outdated with no way to connect to any streaming programs. I wanted to walk out of this hotel, but we chose it so we could both have drinks at Outback and walk back. The experience was awful. I will never book a room with Best Western again.