Neptune Photo Inc

Alex Ernest

Great Prices

Loard Kalonw

This place is the best photography store I've been, they have everything u could ask for and are amazing people.

Lisa Mashonganyika

I LOVE to support local business and I only write reviews if service far exceeds expectations or is far below expectations. In this case it was bad. I went in to get some passport photos taken. The associate directed me to stand in a random spot on the shop floor to take the photos. I questioned why the photos weren’t going to be taken against a white background and I was told they would photoshop the background white. Ok makes sense. After the photos were captured, I paid and my contact details were requested. I wondered why but I provided them regardless. I was informed that I would be called once the photos are ready. I figured this was the reason my contact details were needed. I asked what time I could expect the call thinking it would be in maybe an hour max and I was told one week. One week for passport photos?! In 2022 where passport photos are printed instantly! Conveniently or incidentally I was only told this waiting time AFTER I had paid. I exclaimed my shock and was told the photos would be ready in 2 days (the next day being a public holiday). 2 days later I phoned in the morning and I was told the photos would be ready the next day at 10AM. The next day I phoned at 11AM only to be told once again that the photos weren’t ready! I expressed my frustration over how long it was taking and the fact that I wasn’t informed BEFORE I paid, also being that we’re in 2022 and I could’ve gone to Walgreens or the post office for instant photos but I chose to support local business and I was lectured that those organizations have government funding and all Neptune customers are returning customers so they know it’s a one week waiting time. I highlighted that I was a NEW customer and only then did they finally acknowledge my frustration and promised the photos would be ready by 1PM but I had work by then so could only go collect them the next day. I received a call at 3.30PM to let me know the photos were finally ready. I went to collect them the next day and for such a long wait, the photos are disappointing. As a Black woman with Afro hair, the outline of my hair clearly shows the photos have been photoshopped. The lighting is terrible being that the photos were taken in just some random spot on the shop floor. As a specialized photography business, I was expecting a better photography service than Walgreens, a white background at minimum, perhaps some studio lighting or something, but I got a worse service. No consideration for the lighting for my skin tone, a photo taken against the shop floor background and a bad photoshop job my hair looks like it’s copy pasted lol. I’ll now be going to Walgreens or the post office to have my passport photos taken against a white background and printed instantly. My time and my money wasted. So disappointing as I LOVE to support local business but this business disappointed me.

Daniel Rivas

One of the best places to get your photo rolls developed in New York, hands down. I've been getting them developed at Neptune Photo for several years, and they've always been quick to develop, affordable, and good quality. They also do more stuff (printing, photography, etc) Sharon is the best!