Optimum

Category: Internet service provider

Address: 622 Torrington Rd, Litchfield, CT 06759, USA

Phone: +18669503278

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: Closed

Reviews

Sharon Ceuch

Aug 22, 2022

The worst cable Internet company. Have no other choice the only one in my area so they know it. & don't care you pay alot & get lousy service.

Joseph Avallone

Aug 13, 2022

I am a livestreamer on twitch and currently that is my only income. i have the 300 plan which is supposed to give 300 dl / 20 upload speed which is more than adequate to stream. daily i am getting upload speeds of 3-7 (they throttled most peoples uploads speeds to 5 but i was supposed to be "grandfathered in to my 20) which is causing severe drops in frames in turn losing my viewers.. i have had them come out 3x theyve replaced the modem 3x and every wire in the house even charging me $80 bucks even though they had already chargeed me $100 for the initial installation but didnt replace anything then.. when i call they try to upsell me even though i just need the speeds i am paying for to be accurate.. this is the worst company i have had the displeasure of working with they 100% know they are a monopoly.. where else are we to go? they absolutely reflect that in their treatment of our customer... it almost seems like organized crime owns optimum and they break legs of anyone coming to compete because there is noone

Kaitlyn A

Aug 9, 2022

Here's an idea: Take some of that money you get from fees and buy a couple cans of paint. The rusty parking lot bollards in front of your building are absolutely hideous. The amount of peeling paint on your "Optimum" sign is unbelievable. Make you're building actually look presentable. If I was in the market for new internet service, and I saw this, I am not even going in your building. It's early August, so you can't use the weather as an excuse. Put some pride in your appearance. As a current customer, I'm glad your internet works but yes, I am giving you one star on the basis of your store image alone. It's that bad. Really, you should be ashamed of it. Buy paint, you charge people enough.

Tobin Bernier

Aug 8, 2022

I have been on autopay for the entire time I have had service with optimum. Every month on the same date my bill has been correctly taken out. Except when my " promotion " ran out. It was then autopay decided to skip a month and they double charge me with a increased bill 2 weeks earlier than the autopay usually withdrawals Times are hard right now and I have been tightly budgeting. This forced me to cancel some plans that I have made with my son. Calling to correct this matter was the run a round, with no resolve other than they wanted $180. I Canceled but lost the dispute with my bank, and now I am returning the optimum equipment.

Thanks! Your review is awaiting moderation.

Questions & Answers

Can I call optimum store in Litchfield ct

Sgoodkin1 Goodkin | Oct 14, 2018
Chico lopez | Jun 15, 2022

To deliver a moder ho router I have to make an appointment

Can I mail you my equipment? I moved to Maine on a weekend when you were closed, and brought the equipment with me. Can I please mail it to this Litchfield office address for Optimum? Thank you, Kevin Conroy 91 Woodbury Rd Watertown, CT

Kevin Conroy | Oct 14, 2018
Sondra Vallee | Oct 14, 2018

Sure

what are hours

GEORGE ROSADO | Jan 16, 2022
Gary Fulton | Jan 16, 2022

I went on January 12 at 3:30, and they were open, and a person was working.

Read More

is the Optimum store in Litchfield CT open today Saturday Aug 7, 2021

Kathy Russo | Oct 13, 2021
Barbara Morin | Oct 13, 2021

I believe till 6

What exactly is an ACTIVATION charge? If you don't know and can't confirm it, please don't confuse me with an "I think it means..." answer. OPTIMUM has given me several of these. Thanks.

John Buzby | Oct 13, 2021
Kevin LeManquais | Oct 13, 2021

If you're service has been shut off, they change for turning it back on.

Read More

Can I get my Remote change at this store

Norris Phillip | Oct 13, 2020
Ricardo Del Rio | Oct 13, 2020

Definitely

Read More

i want to drop my phone service can i do that at the Litchfield location

Donna Baribault | Oct 13, 2020
John Goodson | Oct 13, 2020

If you mean drop another carrier for altice mobile, yes. In fact I would recommend that you do go to the store rather than buy online. If you have a problem, you have them you help. If you buy online it's a texting nightmare trying to get service. You need to bring your old phone bill for the account number, and your pin number. If you can't remember the pin that you set up when you bought your old phone. Call your carrier's 800 number and have them look it up. Good luck.

Are they open today being that it is a holiday?

Blessed 777 | Oct 13, 2020
Rebecca Connors | Oct 13, 2020

Best bet is to call them

can you leave boxes for new owner because i am out of state and my final bill has been fully paid

John McCarthy | Oct 13, 2020
Sandra Urbina | Oct 13, 2020

I moved from NY to CT. I wasn't able to bring the box to their office when i moved from NY but at the CT optimum office,they said i didn't have to return the box in NY & that i can return it in CT. After you cancel the services they give you 1 month to return the equipment. If you return it after the month they will charge BUT when you return the equipment late,they give you a refund of the late charges.

Read More

When can I apply to suspend my account for the Winter months ? And can I do this online or email you ? Or do I have to come into the office ? Thank you.

Michael Starr | Oct 14, 2019
Rebecca Connors | Oct 14, 2019

You should be able to do online but make sure bill is paid off before you suspend it other wise get late fees.

Read More

Is anyone gonna call me back all the tax brake you guys got but u can hire people to answer the phone

Freddy Shuts | Oct 14, 2019
Rebecca Connors | Oct 14, 2019

Have to go through he automatic thing to get to a human being

Why does the cable go out or reception pixelated every day, sometimes for hours?

Barbara Storrs | Oct 14, 2019
R Technologies | Oct 14, 2019

Likely a signal issue. Levels too low. Also could be a bad wire from the pole, or bad connection. If it is a rare occurrence, it could be a fluke, if it happens more regularly, it's likely one of the issues I mentioned. If it tends to happen in rain or wind, it is highly likely a wire or connection issue. Call optimum. Have them send a tech

If I wanted just internet service for my home, and start an account with you, do I need your installer to visit my home, or do I get hardware from you and I install it myself? Can opening account be done online or over the phone?

Vincent Fong | Oct 14, 2019
L | Oct 14, 2019

They have to come to the home for internet

I need to speak to a person in the Litchfield office. I called the phone number multi times to no avail. What is the best number to do so?

Terry Turner | Oct 14, 2019
Kathleen Fajardo | Oct 14, 2019

As far as I know you can't call the Litchfield office directly.

If I am disconnected can I be turned back on the same day? Even if its Saturday?

Tina Streck | Oct 14, 2019
L | Oct 14, 2019

when you pay the past due balance your service is reinstated automatically no matter what day it is.

Read More

Why can't I rewind cable?

Jim G | Oct 14, 2018
Christopher Jones | Oct 14, 2018

There is a small USB style chip that is next to the plug/back of cable box . I pulled mine out then put it back in and it works. I am only a customer not optimum rep..

What time do they close?

Patricia Aeschlimann | Oct 14, 2018
Claire Leclerc-dematteo | Oct 14, 2018

Five pm

When will optimum enter the 21st century with their cable box so owners of amazon echo can control their tv

Dennis Smith | Oct 14, 2018
Sondra Vallee | Oct 14, 2018

Next century

Do you service New Haven area

Bv Mackjr | Oct 14, 2018
Sondra Vallee | Oct 14, 2018

No

Ca I watch TV on an iPad?

Tom Whittaker | Oct 14, 2018
Sondra Vallee | Oct 14, 2018

Yes u need app

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places