Verizon Authorized Retailer - Russell Cellular

Skyler Kinsey

I got an 800$ rebate to upgrade my phone back in January. I was told it would take two more bills for it to show the rebate. I'm now six months in and my bill has still not been fixed. I've called multiple times on this matter and even talked to the store manager. They tried telling me i had to upgrade my plan in order to get the rebate but that was not actually the case, im sure they were just trying to do some more price gouging. Last i heard my bill would be fixed last month but still nothing has changed. I have tried calling again and just end up sitting on hold forever and nobody answers the phones. Very disappointed how things are handled at this location.

Shannon Bowers

This store offers amazing customer service. I recommend it to people all the time! Charlene is the best. She is always very thorough & covers all my questions. Even when I can't get down to the store, she quickly answers any questions I have on the phone!

Joshua McCaul

They had great customer service and set me up with the best deal I could afford, I’ll be coming back to this store for sure

Brodie James

This store is the best! Service is always fast and the employees are friendly.