Suffolk Federal Credit Union

Careen Meggie

Pretty good bank but they are always busy

Jerilynn Kiss

Beyond angry. I had fraudulent charges from my debit card getting hacked. I was told there would be a 3-6 business day investigation. When I called on the 7th day, I was told I would have to take care of the matter by myself through the company that the charges were made through. This was after almost two weeks. No phone call, nothing. I have been with this bank over a decade. Customer service has died at this bank. I’m disgusted and disappointed at the lack of concern or even interest in this issue.

Hannah J

Maddy Catalano was so quick, personable and flexible when I was trying to apply for a car loan. She explained everything to me and ensured I was able to receive the loan before the date I needed to pick up the car. I would highly recommend her as a financial services representative!!

kevin oldham

As a 40 year member, service here, especially on line and phone, has plummeted to near hellish. 10 months to change my address after properly notifying SFCU, currently a week to add a beneficiary (incorrect instructions/info, 15 minutes on hold every time I've called this week and they had an incorrect phone number attached to my account). The supervisor I just spoke to this morning actually gave me the current #1 excuse for everything, "We're shorthanded!". OMG! Hey SFCU management, offer better pay and benefits and then hire competent people. As a member I vote for that now!