Alamo Rent A Car

Andrea Benoit

Rented a confimed price with all taxes of $450 and they tried to charge over $700. Even showed them the reservation. It's bait and switch so I would suggest renting a car elsewhere. *******After receiving the email from customer care, the front desk attendant did not know she was supposed to honor the southwest price after showing the return flight information. Again, go elsewhere where they train their staff and not inconvenience the customer. That's extremely unprofessional.

Eddie King

Pure He'll. Well I originally gave this a 1 star but after doing this I believe it wasn't fair. Our rental van had a flat. Alamo provided a tow truck and a Uber to get us to our vacation rental. I was surprised on being provided both. The original rating should have reflected the the trouble of receiving our replacement and the gentleman who waited on us. He didn't take the time to explain some things and that's where the 1 star came from. Due to the excellent service of the tow and Uber ride I'm going to bump the rating to 4 stars.

Lawan Orender

Would you jeopardize the safety of your family? We arrived at ECP to pick up our intermediate SUV rental. At time of pick up we noticed during our inspection of the exterior, worn out tires which were already into and/or past the wear bars. On moving inside we noticed a filthy interior; and once started we noticed had been a smoker’s vehicle evidenced by smell from the aircon. We asked Alamo representatives if there was another rental available and was told there was not. We departed ECP. The next day during a rainstorm, we nearly hydroplaned off the road in the rental with 30,000 miles and aparently still on it’s OEM and worn out tires which couldn’t dissipate the water on the road. We had to cancel our planned trip out due to safety concerns with the Alamo rental and fact that it rained all day on Sunday. We called to Alamo on the number shown on the contract, but were routed to a call center. We expressed our concerns with the call center CSR, and he said someone would call us regarding our concerns . . . Well, no one ever did. On Monday, we were able to find a cheaper and better rental with actual tread on the tires and returned the safety hazard to Alamo at ECP on a fortunately sunny day. We were told we were being billed for 3 x days, and we asked why we were billed for a day we couldn’t drive. The counter guy smugly asked what we expected after having put 150 miles on the car over 3 days - his innuendo was that we had adequate use of the rental and didn’t need any compensation. Funny, he expressed zero concern for our safety after he was reminded that the tires had no tread. Further his smug attitude failed to acknowledge the 20 mile one-way trip to and from ECP. In consideration of the.poor service and.lack of concern for their customer's safety, recommend avoiding this location. Especially if you value your family’s safety, and your hard earned dollars!

Michael Westman

Customer rep was very friendly. We got a free upgrade to a Ford Explorer with 5000 miles on it. The rental car lot was just across from the terminal exit. I noticed a small dent/scratch that I called into the counter, and they made a note of it. The verbal instructions for getting to our destination were good. The tourist map of the area was somewhat lacking, but we had our own GPS, so it mattered not. The price quoted was the price we paid, and it was the lowest of the competing rental companies at the airport. No problems. Great rental.