social security

Norma Velazquez

If I could give no stars I would. I applied for my name change and citizenship status changed almost 2 months ago. They returned it to the wrong address. I have called NUMEROUS times and they have sent Numerous E-mails to Mandy Deans. I have yet to receive a call or any information on returning my certificate. Or any tracking information.

Clarisse Sniezek

Got my ticket printed to see someone at 12:34pm and was out of there by 1:30. Not a bad wait time considering I didn't have an appointment. The gentleman that helped me was a veteran and was very pleasant and friendly. 5 Stars for sure.

Tina Smith

I was a little nervous when I arrived and saw about 50 people waiting and hearing that people were there 90 mins to 2 hours. I was there for my daughter's replacement card. My number was called in under 30 minutes. My customer service experience was excellent. Anna was the representative that assisted me. She was very polite and thorough. I was not able to self check my daughter for E Verify bc only being 17. I told Anna that the website states that a temporary replacement can be printed T the SSA office and she said "I dont go on the website so I dont know what it says, I just go by what my manager tells me", My recommendation is that they should all familiarize themselves with the SSA website to better assist the customers. That comment is a cop out and lack of willingness to go the extra mile. They seem to not have the feeling of empowerment in their positions. In The 30 minutes, I was there , all I heard was complaints on how rude the reps are and that they should attend customer service trainings. They should hire more people to accomodate the demand. I was satisfied with my visit but see room for improvements at this office .

Heather Seed

Came to change my last name after getting married.... Sat for over 90mins got through 4 people... Definitely need more people for something simple like changing a last name.