ADT Security Services

George Breault

Worst customer service ever. You think AT&T customer service is bad. Try calling ADT.

GA Proud

I’m not signing up with ADT after one visit at my warehouse. The sales rep who showed up was kind of all over the place and I did not feel comfortable he really knew what the hell he was doing. A local company send over a good old boy who knew exactly what was up with the building within 5 minutes and how to get it hooked up correctly immediately with TWO panels (not one, ADT guy who couldn’t grasp the layout). No notes, no second walk around the property, just straight to the point. I went with the good old boy.

Chase Kimberly

Sean is probably one of the best and friendliest ADT Sales/Technicians I’ve met with ADT. I’ve had bad experiences with ADT in the past when it comes to customer service but Sean makes it known to do what he can for his customers to ensure their happiness. He may have very well saved my business with ADT. I will be requesting his service specifically if I am able.

Emily Munro

Terrible alarm service. Kind, but useless, customer service. ADT recently acquired my Ackerman home security account. Since then they have robocalled me daily with a recorded message saying my system wasn’t sending a signal during their test. After a few of these calls I waited 20+ minutes on hold to run a test with the rep on the phone. Signal was received. The robocalls kept coming daily. Waited on hold 30 minutes to schedule a video call with the service department. I left work early to be home for the call. Thirty minutes after my appointment time, I hadn’t gotten a call. The ADT chat agent suggested waiting longer. So I tried calling. Waited on hold 30 more minutes to be told the calls were running late and to continue waiting. They finally called 1.5 hours after my scheduled time. They could not fix the issue over the phone. They wanted to charge me for a tech to come out. I said I would rather cancel their service. They said to let them work on one thing and put me on hold. Call was disconnected while I was holding.