Build-A-Bear Workshop

Kathleen Duffy

I am a 67 year old grandmother who stopped in this store with my 70 year old sister who has trouble standing for long periods. Looked around with her picked out 2 bears. Went back outside with my sister to get her settled on a bench. Came back in to get my bears stuffed and pick out some clothes and I am assuming she might have been the store manager greeted me at the door and told me to limit the number of times I come in and out of the store . I stared at her in disbelief as she tried to explain that there was a thermal counter thinking I was another customer every time I went in or out which I think was 3! I told the young lady I don’t want the bears.The store was completely empty except for me at 5:00pm or so. I’ve been buying Build A Bears for my Grandkids for over 15 years. Usually for every holiday. The woman who spoke to me like I was 10, needs some serious re-training . Unprofessional , nasty . 1 star for the young girl who was helping me.

Christine Villaverde

A year ago I went here for the birthday bear promo and was told there were none in stock. When I asked when there would be more, I was rudely told no one knew the answer to that. This year I went in on 10/1 and was told my 2 year old couldn’t receive the promotion because her birthday month ended yesterday. I can guarantee you I’ll never pay for anything at this place again.

Jatin Mehta

Nice 👍

Dayela Del Nodal

I went to a birthday party here and the kids had a great time