Hampton Inn & Suites Alliance

J and M Z

Stayed there 2 nights spent over 350 dollars but was very disappointed. First they need to put on their website that you get no maid service unless you spend 5 nights there. No one is ever at the front desk and be prepared to be put on hold for 10 minutes if you call down to the front desk. Also, finally when you request more towels and shampoo be prepared to go down to the lobby and they place them on the front desk. Of course, no one is there so if you need anything else expect to wait 5 to 10 minutes to talk to someone at the front desk as they come out of a back room located down the hall????? Would have rated this a one but the room was clean. Although they must not clean the bathroom floor as we killed two spiders in the bathroom, and one had been there for some time as it's web behind the bathroom door was filled with gnats. The breakfast they rave about is very mediocre and when we came down, it was early, there was no eggs, no sausage and had to wait for a young man to come out to fill them. Being a Hilton owned establishment we expected the Hilton accomodations. Sorry to say we will not stay there again. I am sending this review to Hilton headquarters, so they are aware their name doesn't mean what it used to.

Todd Heinz

Mostly issues around the service. Staff were mostly not manning the desk and had to be asked to replenish the breakfast bar items. Not a huge deal, but at other places staff actively monitor this. Had two rooms, neither of which had cups for water nor did they have coffee cups for the in room brewing- lids, etc, but no cups. Leftover food from previous occupant was in the fridge. Didn't look like the room had been vacuumed, and staff didn't empty the trash in the elevator lobby of our floor so the rotting food was starting to smell significantly. Been in far worse places but I have higher expectations for Hampton Inns.

Jenea Malarik

Not a single time over two weeks of staying there, was anyone at the front desk. Every time I had to wait at least 5 minutes for someone to come out. Breakfast was incredibly minimal and lacking. Service was lacking and was unable to enjoy my normal diamond benefits.

April Breeze

Our hotel trip was amazing. We just wanted to get away for a few days. The staff was super friendly. The rooms smelled and looked very clean. The pool was in tip top shape and the continental breakfast was amazing!! Will definitely be back.