EZ Auto Glass

Thai Van Nguyen

I had one great interaction and one that made me feel disrespected and unable to trust this location again. I was looking into window repairs for my double pane window. I just needed a new glass with grid and installation. I inquired about a few services and variations over the phone on Friday Aug 12, 2022. That morning, a male picked up but he wasn't familiar with the services and passed me over to a female employee was able to assist me and answer all my questions with kindness, along with giving me an estimate of $175 for the repair + installation as well as $150 for just the cut glass. I called back later that afternoon with a follow-up question, and Louie picked up this time and had me email a picture of my window to understand my situation. I once again asked for an estimate, just as a reminder, and he told me $200. I told him of my earlier estimate that morning, and with some annoyance he told me "why did you even call if you knew the answer." I tried asking him to explain the price breakdown to see if it was different and he wouldn't do that for me and instead told me I was wrong and that it is "$200, take it or leave it." I felt very disrespected from his responses and it was completely unwarranted. It felt targeted and I ended up not coming to EZ Auto Glass to get my services done. I don't appreciate the attitude, disrespect, and an upcharge just because I'm a female asking questions for clarification. Thank you to the kind female who assisted me that morning! I hope I never have to run into Louie again because that was very rude.

Daniel Pilar

Extremely professional & superb customer service. Michelle was on top of things communicating between the insurance, me, and the dealer…Had a new, OEM windshield approved, ordered, installed and calibrated in 2 days. Highly recommend their service.

Reginald Clark

It was a simple experience! My window was smashed in by a vagrant teen on a Thursday morning. I completed the application process online and set my scheduled appointment. My technician was A1. The windshield was replaced in my driveway within 1 hour. Great service simplified!

michael apuzzo

Great service very reasonable rates wonderful people working there highly recommended