Black Rock Coffee Bar

Chris Garrison

Used to LOVE this place when it was Roaster's. I don't know what they changed, but when Black Rock took over, their coffee went way downhill. I don't know if it's substandard coffee? If it's substandard flavoring? Definitely don't like it anymore. If I can find a coffee place where you can go inside to sit (other than Starbucks - hate that place), then we'll be switching places.

Jana Shumate

Rude staff member at window. Dont know her name, but it was earlier in day on Friday. Black hair and thick black false eyelashes. No smile, no thank you. Thecoffee was so hot i couldnt hold or touch it, handed it back to her. She argued about how they came. Told her twice to take it back i couldnt hold it. Almost dropped it handing it to her before she finaly took it and almost dropped it herself. Rude, deadpan face, tolledher eyes. The situation only improved when a guy stepped in and took over. Same rude girl as before. Ive had three horrific service timrs with her, and i wont be back. Everytime a supervisor or coworker intervenes because they see she is rude. Obvipusly retraining doesnt help. Not only will i not return i will post everywhete about my experience there. A bad coffee is one thing, but rude service and being handed a cup with loose lid and so hot i cant touch is another. And didnt dawn on her to offer to take the coffee and put on a sleeve or seco d cup, or even offer to remake it. When i asked to remake she said. Tbry ate all thathot. Again, no sorry, no smile, no thank you . Only an eye roll to a coworket. Pathetic. Jana

Michelle Case

Absolutely amazing! My drink was kind of weird and the gals were amazing! My drink was phenomenal! Thanks for the total package of an amazing customer service experience! Def coming back!!!

Jessica

Tis now officially black rock o.0 feels weird but I still was able to order what I used to which is the Milky Way (which is now called the caramel truffle). They kept The Rocket and The Horchata on the menu though. Still good I feel - but dunno what happens with the roaster rewards o.0