Bay View Homecare, Inc.

Carlton Harris

Follow up - Customer service is great. Medical supplies are exactly what I need and in stock. I have an issue with a medical practice that has gone out of business. Bay View is helping me with this issue.

Nina

We paid fortune for custom wheelchair for our family member and now, after few years of using it, we can’t get them to do some small fixes, they just don’t care. Customer service is horrible, they promised to call back but never did. When few days later you call them to ask what’s going on, why you never call back, they just put you on hold forever, until yo give up. We waited 1 week and still don’t know what the heck is going on, why they never call back, never scheduled a maintenance fix, they could’ve at least call and tell “hey we are busy now, please wait until this day”. Called superviser but no luck, they never reachable, so I left voice message. Let’s see if they care. Now we obliged to drive a van with broken wheelchair break, which is super unsafe, but we have to drive to see doctor, no choice. What a mess! We are attached to Delaware service, so we called them. Maybe Baltimore section is better

elmer howe

They've been supplying me oxygen for over 5 years they haven't been too bad but communicating with their customers can be better otherwise they're pretty good

Kevin McCoy

Both my family and I have worked with Bayview on numerous occasions for various services and equipment. The staff has always been extremely pleasant, friendly and professional. The billing department has been particularly helpful with navigating through the maze of healthcare coverage. On occasion we have required home visit for equipment delivery and setup. The field staff simply could not be anymore professional, helpful and friendly. As an individual who works in the healthcare industry, it is a breathe of fresh air to deal with a company who treats the customers as if they are part of their family.