The Elms At Germantown

Seynabou Ndiaye

If I could give no star, I would. They do everything to get you in but once you sign your lease, you are no longer valued. The apartments don’t receive any care, filters were not changed in over two years in my apartment causing my children to be sick with respiratory issues . They send fake notices to tell you that the work will be done. You will receive multiple excuses when it’s time for your yearly carpet cleaning when you renew your lease. The worse experience is when you try to leave. Get ready to hear about their non sense. The office staff is so unprofessional. Save yourself the headache and go get your apartment elsewhere for the price you have to pay.

Amru Filfilan

I live in here for 4 years so I write my extreme confidence. The current management services are horrible specifically the maintenance. I had 3 emergency independent situations and all had very bad response on them! The last one this weekend when laundry machine leaked a lot of water on my floor and started damaging underneath property. I got an emergency response after 2 calls and 5 hours of waiting! When called they said they will next day morning (Sunday). As usual, nobody came on Sunday and Monday!!! I had to call the front desk and inform them about it to shock by saying they don’t want. What a corrupted system for emergency response!! No wonder why annual property insurance is not an option here!!! They suddenly close earlier by sending email to tenants an hour before closing time!! AC conditioners are horrible on Summer. I keep AC and fan all day on to keep temperature 75!!! Waste containers always full on weekends. Lady bugs come from nowhere. The reasons of giving 2 stars are apartments are spacious and well designed. The routine maintenance is great only because is recorded on the system and tenants receive emails after completing the service, while emergency calls are not!! Because I can not request the service electronically only by phone. So if you’re going to leave here it’s on your risk! They will reply to review very soon by asking me to contact them so funny!!

Urmi Gandhi

Ron Porter is the best leasing consultant @ Elms. I lived in Elms for 5 years and had a very good experience. It is a nice, safe and green community with perfect location. Target, Kohls, Michaels, Wegmans, Wallmart etc. are just few minutes away. Close to 270. I was not charged a hefty amount during move-out and I always felt like a valued resident throughout my stay. I highly recommend this place to call it your home :)

Daniela Isla Mayorga

Ron Porter at The Elms at Germantown is the best leasing consultant I have ever worked with in my entire life. I have lived in various apartments and his service has to be top notch. He made sure I was taken care of and heard. He made sure the apartment fit into our standards. The process was also so smooth and he was there to help with any questions along the way. He is very knowledgeable and I am surprised he isn’t the manager. I am glad to call this place home soon and continue to work with Ron during my time here.