Walgreens

Jonathan Kelly

I set up an appointment to get a covid test and the store at 308 S Main in Malvern Arkansas had no record of it, so I had to set up another appointment for the following day. I show up to the appointment and they tell me they are out of tests and can't test me. They had my phone number and my email and yet did not inform me so now I have to miss more work because of them. I honestly don't understand they couldn't have the decency to call me and let me know so that I could make other arrangements. I hope that one day you understand customer service, and hopefully one day you will get a decent automated service for the customer service call line as well. Your whole business model just seems to be nothing but hot garbage.

Megan Lloyd

Extremely rude staff at the pharmacy. This is the worst pharmacy I have ever gone to. They frequently tell me a prescription will be covered by insurance when its not, and they do not work with customers to understand what or how many medications are covered by insurance. I'll come into the pharmacy thinking I'm paying one price, but then it ends up being twice or three times what I expected from earlier conversations with the pharmacy. They are very inconsistent, and do not work with people at all. They will also make you feel like you're the one being difficult.

Casie Strickland

The Pharmacy is awful!! I went through the drive-through at 4:00 they told me it would be 20 minutes. I came back at 5:00 (a hour later) went inside this time and they told me it would be 40 minutes!! I told him no it should be ready they told me 20 minutes a hour ago he explained to me that they were super busy🙄😒 Then he tells me “ I’ll put down that you are waiting so it will be a little faster”. I have two toddlers so no way I’m waiting in Walgreens for 40 minutes so I asked my husband to pick it up on his way home. At 5:45 I receive a phone call from Walgreens saying that my prescription is ready. My husband gets there at 7:00 they told him it would ready in 20 minutes 🤬 he told them no I’m not waiting! Two minutes later he brought my husband the medicine and we paid double what we normally pay at Fred’s. I called them to ask them why it was so much more is this not the generic brand or what? They told me yes it’s the generic brand the exact same one I get at Fred’s their prices are just different. Hmm🤔 different, no ridiculous!! I WILL NEVER GO BACK THERE!!

Amy Hallman

The absolute worst drive through I have ever dealt with. Called ahead to make sure the prescription was ready and was told it was. Show up 45 minutes later and was told it wasn’t. Not the first time my family has dealt with them and their attitude.