The UPS Store

Jason Loehnert

First time visiting this UPS store location, and it will be my last. The store itself is reminiscent of an unused cubicle in the workplace that everyone uses to store boxes of stuff and excess office supplies. It was not clean or well kept, and the woman working the desk was not exceptionally friendly. The reason I used this location is I was expecting a package I would not be home to receive. On the day the package arrived I received a call to pick up the package and that I would be charged a $10 pick up fee ($5 per package, I had two). I have never been charged a pickup fee at any other UPS store location. All shipping was paid at purchase, and this was a recommended shipping location with the retailer. No where on the site, in shipping instructions, in confirmation emails, or tracking and receipts with UPS was a pickup fee mentioned. If there had I would have ordered elsewhere as the fee would have put it above the cost of Amazon with free shipping. When I arrived they did waive the fee, but the whole interaction felt off, and a bit of a scam. This location is in Sun City and I have to wonder was the fee waived because I would stand my ground as far as having the shipment sent back, and some of the seniors in the area would be more than willing to pay without issue. Can’t say for sure, but hidden fees at pickup does feel like a bit of an extortion. I won’t be using this location again for the hidden fees alone.

Gayla Lauer

Friendly staff. Clean location. Fast service, thank you!!

james simons

Don't return a phone to this store. Verizon won't get it and then you have to pay for it. Put in a claim but they won't pay.n

Dennis Robison

Prompt service