Aurora Behavioral Health System - Glendale

Category: Mental health service in Glendale, Arizona

Address: 6015 W Peoria Ave, Glendale, AZ 85302, USA

Phone: +16233444400

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Cyndi Trogden

Oct 6, 2022

Comparing to Valley Hospital Aurora Behavioral health is better! Kept us busy so the time goes quicker, more smoke breaks than Valley Hospital, cleaner units, better food! Just better all the way around! But I’m still clean despite Valley Hospitals mistakes upon discharge!

Jeff Wagner

Sep 20, 2022

I was their in July it was awsome and so was Dr.Bill Sybrillyas

Chris Moreland

Jul 18, 2022

Zero stars. Stay away from this place!! My son is getting released today, (supposed to be tomorrow) but he couldn't take it anymore. They had him talk to his doctor who agreed to release him a day early but the nurse, Laura, insisted he sign an AMA form even though the doctor agreed to his release. I had spoken to Laura earlier in the day and she has not even had the conversation she agreed to have with my son. I tried calling the 480 number listed in all the other complaints but of course it is not in service. If you need help, avoid Aurora. Changing to 1 star after a weekend of failures by staff at this location. My son was self admitted and supposed to be able to sign himself out whenever he chose. When he told staff he wants to sign himself out tomorrow they told him he can't and the will testify against him to keep h there! Staff failed to take his and others vitals today and several have reported missing items. I cannot in good conscience recommend this place. As a matter of fact, some staff have told my son of he ever needs help once he is out not to come back there. What kind of place is this? You are supposed to be helping people, not threatening them!! Update: Raised from 2 stars to 4. My son has informed me a supervisor saw this review and sat down with him to go over the issues he was having. He said they told him they would correct what went wrong and also provided him extra resources he was asking about. Will update again once he lets us know if things continue in the right direction. Thank you to the supervisor for quick action. Original review: My son has been at this location for only 2 days and says he is worse for being there. He has blood pressure medicine assigned by his PCP to take once a day but staff here are telling him to take it twice a day because "it's scheduled". This is dangerous!! His 4 digit code assigned so we can see him and drop off books or whatever was not in system correctly so he had to get a new number today. He missed 2 therapy sessions yesterday because they left him in an overflow room. How is he supposed to get the help he needs if they are not getting him where he needs to be? He told us in his latest call that staff seems to not care, especially at night. When he first called to see about going here he was made to feel comfortable and like he would be getting help to get better. After less than 48 hours he feels worse and has seen staff blow him off.

Eli M Guio (Eli Guio)

Jul 12, 2022

The Presentation was excellent and very clear in the summaries.

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Questions & Answers

Do they do detox for opiate withdrawal I am very scared to start my way to becoming clean and I been here before for suicide and mental problems. Helped alot

Duke's World | Oct 13, 2018
Karla Daniela | Oct 13, 2019

Yes they do

I will being coming in sometime Tuesday I was just wondering what personal things am I allowed to bring like pajamas hair product my phone, my journal can I wear my jewelry, ETC

Cindy Clark | Oct 13, 2018
anthony andrade | Oct 12, 2020

They allow things like shampoo, conditioner, face wash, body wash, as long as there’s no alcohol. You can take pajamas, as long as they’re not revealing or have inappropriate messages. No jewelry. No makeup. They’ll confiscate your phone. You can take your journal as long as there’s no wire that you can cut yourself with.

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Does Aurora offer ECT Treatments at their Peoria location?

Sarah Bernhardt | Oct 12, 2020
D Smith | Oct 12, 2020

Yes. They do it at both hospitals.

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Do they allow visitor hours?

Ashley Voss | Oct 13, 2019
Arizona MedLien | Oct 13, 2019

They are limited to 2 days a week and you better have their PIN number

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If your a heroin addict how does out patient help a person who keeps going around the same people who are addicts them selfes

Laura Sosa | Oct 13, 2018
Alisa Young | Oct 13, 2018

The out patient treatment program gives you the tools you need to begin the healing process. You have to actively participate to gain a different perspective...

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Where does this place find it's employees

Matthew Vittetoe | Oct 13, 2017
Susan Hafferkamp | May 15, 2022

Africa.

Do you guys take AHCCCS insurance for opiate detox.? And how ling are you there for?

Austin Lee | Oct 12, 2020
Jamie Lanham | Oct 12, 2020

Yes they take AHCCCS and it’s 3-7 days

Do they accept walk-ins

Stephen Johnson | Oct 13, 2018
Zetzy Canas | Oct 13, 2019

They told yes 24 hours a day

Do they have horses at this facilitate?

Cynthia Conley | Oct 13, 2018
REDPOPPA Beatz' | Oct 13, 2018

They bring horses for animal therapy on specific days but the horses are not housed at the facility.

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Do they take people with no insurance

kristen krohn | Oct 13, 2017
Avy Flores | Oct 13, 2018

Nope

How much does it cost to put a loved in there?? She's been sober 30 days due to being locked up and now that she's out and back in the same area, I don't want her to have any temptations. I want to be able to help as much as possible

Brian Garcia | Nov 16, 2021
Aurora Behavioral Health System - Glendale | May 15, 2022

Hi Brian, thanks for reaching out. The cost of our inpatient and outpatient programs are largely influenced by a patient's individual insurance carrier benefits and coverage in regards to out of pocket costs for treatment. We are in-network with most major health insurance plans as well as most Medicaid and Medicare plans for both inpatient and outpatient programming. If you have any questions about our inpatient, partial-hospitalization, or intensive outpatient programs, please feel free to give us a call 24/7 at 480.345.5420!

Are you allowed to smoke there

Mike Jones | Oct 12, 2021
Aurora Behavioral Health System - Glendale | Oct 12, 2021

Thank you for your question, we do have designated smoking times for adults at our Glendale location. For more info, please see our website: https://www.auroraarizona.com/about/arizona-faqs

Does anyone have personal experience going to Aurora to get off blues ("Mexican percs"? I'm planning on going but procrastinated bc scared bc of how severe the withdrawals are. I've tried quitting 3x& Worried about still suffering

valerie wille | Oct 12, 2021
Susan Hafferkamp | May 15, 2022

They will detox you, them let you go with housing options. They really don't care if you get well or not. Go to a place specialized for that. It isn't Aurora.

What am I allowed to bring with me on self check for mental break down

Steven Porter | Oct 12, 2021
Susan Hafferkamp | May 15, 2022

Clothing for a few days. That's it.

Will they allow babies to visit?

Jennifer Verdugo | Oct 12, 2020
Sarah Lynne | Oct 12, 2020

I honestly couldn't tell you that answer I would call and ask, but I couldn't see why not!

My husband and I both need to check in. Do they allow that? I know need to be separate for counseling/therapy etc, but that could be on separate wards couldnt it? We have no car, no longer have our house and limited resources. Getting us to separ

Diana Bradley | Oct 12, 2020
Sarah Lynne | Oct 12, 2020

Yes if you both need help they will take you both

Who runs the DUI education classes?

Amanda M | Oct 13, 2019
Grace Holland | Oct 13, 2019

I think Bob is still doing it, but I'll have to check for sure.

Do they do court ordered alcohol and domestic violence classes?

Linda Beam | Oct 13, 2019
Mike Carrillo | Oct 13, 2019

My wife was there(been there 2x). She never mentioned either of those 2 things. Sorry i cant help more.

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Can you smoke here

John Marcek | Oct 13, 2019
Paige Fo'Rizzle | Oct 13, 2019

Yes about 5x a day

How long to they keep people

Tammi Sydney | Oct 13, 2019
Alec Barber | Oct 13, 2019

You can be there for 1 week or 3 months it really depends on why your there and if they think your stable enough

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When can i visit?

kari allen | Oct 13, 2018
kari allen | Oct 13, 2018

Thank u so much. I should I have been more specific I need to visit someone in there, my daughter but she is an adult and she has an even pin number. I was told its certain days for odd or even pin #'s.

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What kind of insurance do you guys take???

Maria Reyes | Oct 13, 2018
Virginia Ogunsile | Oct 13, 2018

All types, you just need to come in and see.

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Do the give you something to take to detox of haroin?

Kevin Franklin | Oct 13, 2018
Lorraine A Garcia | Oct 13, 2018

Yes

My grown son is in here now I know that heap law will they tell me anything about him.if I call there.we haven't talk in yrs but he is my son.can I talk with his dr.

Kay Wasylyk | Oct 13, 2018
Jessica K | Oct 13, 2018

Unless he has a release of information or has signed saying you may have his medical info, they won't even confirm he's a patient.

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Can a minor check themselves in?

Cyan K | Oct 13, 2018
Paul Mastroleo | Oct 13, 2018

You'll have to call their admissions line.

Do you amid on sunday

Rosalinda Rios | Oct 13, 2018
Lorraine A Garcia | Oct 13, 2018

Yes they do 7days a week and 24hours a day

I took my son and a friend there they both are strung out on heroin and very suicidal and homeless. They turned them down and said they got themselves that way.

Kimberly Bennett | Oct 13, 2017
Amonhye Amillion | Oct 13, 2018

Thats hard to believe I stayed in this facility and I was suicidal and had physical wounds to prove it and they accepted me and I was with plenty of drug addicts paranoid skitzo so idk why they would turn them.down

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