LabCorp Corporate Office

Kristin Anderson

Poor customer service on a bill I've paid (have electronic record via my HSA online bank statement) and kept receiving bills saying unpaid. I tried to contact them after the first reminder bill, but ended up having to fill out a customer service form online and received an automated email that the company received my email and the appropriate customer service agent will get back to me, but that was on 9/6/22 and today is 9/19/22 and I had to contact them again via phone. I didn't realize the first time I called the billing department that in order to talk with an agent (because there's no direct option for that), that I had to press the option to "start a payment plan". I wasn't thinking that would get me an agent because I'd already paid the bill and figured this would only be a furthering of their automated system to make a payment plan. So I called the corporate office and told the lady my situation and that there was no option to contact an agent via the billing phone number and she just put me on hold without notice to transfer to the billing number. She was rude, the best I could understand was that her name was Nancy, which she didn't even offer her name, I had to ask and she was gruff. I then myself figured out by pressing the option to "start a payment plan" because I then figured what do I have to lose and then got to speak with a billing agent. She said they put the bill on hold while it is being reviewed and that I should receive letter in the mail (usually up to 14 business days) to inform me of the outcome. This has been a huge headache, such an inconvenience for the customer when I have an electronic trail of paying this bill thru by HSA Bank and it literally states it was paid to Lab Corp of America. Now I have to spend more time and effort to follow up and set reminders for myself to do this because I don't trust they will as I never got communication back from them after I contacted them electronically to try to address this 13 days ago. I really hope this can be resolved much more quickly. I don't need this added stress on top of medical things I'm dealing with.

Janice Krupp

They have been closed the two times I've gone. On Wednesday morning closed and Saturday morning closed. Don't understand.

Vickie Jones

Love my job!!! Taking care of patients

Wendolyn Abbott

They were good. Staff seemed on the ball as they did pick up a problem with diagnosis code and told me what it would cost. I said you can forget that. I believe they went ahead with test but assured me I wouldn't be charged that they would contact Dr to change Diagnosed code. So that's on the ball. The Tech. Sorry can't remember his name I had just put hubby in hospital day before. But tall slim young man maybe mid to late 20s. I didn't feel the stick at all. I was Wow didn't even feel it you are good. So kudos to all.