​John F. Long Family Services Center

Category: Family service center in Phoenix, Arizona

Address: 3454 N 51st Ave, Phoenix, AZ 85031, USA

Phone: +16025342433

Opening hours

Sunday: Closed

Monday: 7AM–6PM

Tuesday: 7AM–6PM

Wednesday: 7AM–6PM

Thursday: 7AM–6PM

Friday: 7AM–6PM

Saturday: Closed

Reviews

africa my aunt “A” America my mother

Aug 8, 2022

Couldn’t even get through

Mike Weber

Mar 23, 2022

Very helpful they do the best they can to help everyone.

Jenny Contreras

Oct 18, 2021

No one ever answers,how can i help if no one answers

Napoleon Icon

Sep 28, 2021

My name is Leevond,like others who written a review I was starting to get discouraged and wanted to give up,was refused because I didn't qualify under Covid19 but found out there are funds for non covid reasons also.Had to start over I started this back in May it took me two months for Wildfire to reply I got a Temp job in that time and paid my own rent but when I lost that job found myself behind 3 months on rent that's when I reached out Noah took my case but again no help because I wasn't covi mind you each time I had to wait hours to reach someone on Mondays had to start over three times,finally got a appointment for non covid help,John Long and my counselor Nora have been great thanks so much and God bless you, couldn't ask for a better case manager very understanding and helpful,had to resubmit papers and everything and was losing patience but stuck with it now my mind is at ease as I found out today my rent and utilities will be paid up now I can start my new job and save up money these have been trying times for us all have patience and don't give up you will get the help you need make sure to get all the documents they ask for and you'll be fine.Agin thank John Long and especially Nora you have saved my life I really was expecting the worst and got wonderful news,and it still isn't over as Noah and Wildfire still have me in there system and I can't get check released in till they get me out there system which I'm working on now,and I know I'll be alright and the hard part is over.God bless you Nora can't express how happy you've made me.Tgank you.Leevond

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Questions & Answers

How do I get help with rental assistance

Karen Tucker | Oct 13, 2018
Glenda Warwick | Nov 16, 2021

What is the number thank you

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What are the conditions of getting rental help? Do I need an eviction from the management ?

Laura Smith | Oct 13, 2018
Kathy Sanchez | Oct 13, 2019

Another question do you help with car payments

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I've been calling for 16 weeks in a row n can't get an answer to get an appointment. I have exactly one week left.. How do I get an appointment?

Roberta Gallegos | Oct 13, 2018
Shante Norwood | Oct 13, 2018

Start calling around 745 am... there system registers your number. When calling after 8 am you may get a busy signal but keep on trying to get thru. Good luck *and God bless

How many time can you get help and can you go to a sunnyslop office if you already went to John f long

Dre Will | Oct 13, 2019
Christopher Coleman | Oct 13, 2019

Actually, it depends on which services u are seeking assistance for. For Utility assistance every 6months, for Rental Assistance or Mortgage Assistance its yearly.

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Hopefully their phones work, because it really sucks that its only 1 day 2 make apps. And on top of that u call and the phone number 2 make apps. doesnt even work. So then, 2 have 2 wait ANOTHER WHOLE WEEK.

Norma Ramirez | Oct 13, 2018
Jessica Washington | Oct 13, 2018

You have to keep calling back to back once you hear its busy just hang up and call again. Its a pain but they eventually pick up

What days are you open for Free tax assistance here,?

Eva Padilla | Oct 13, 2019
Ishah “LadyWhipp” Whipple | Oct 13, 2019

Mondays from 10 am to 2 pm, Tuesdays from 10 am to 7 pm, and Saturdays from 9 am to 1 pm. All walk inside only. 1/28/2019-4/15/2019.

How can I get assistance with rental

Veronica Armenta | Oct 13, 2018
Sonia Soria | Oct 13, 2018

Call in monday morning 8am for appt.. If busying keep calling. Good luck John F. Long

Could I get help with bus passes?

TONY BELTRAN | Oct 13, 2018
ROBERT DE LA ROSA | Oct 13, 2018

Yes you can

Are the interviews by phone due to covid?

myrella diego-arroyo | Jan 15, 2022
Andre Bethea | Jan 15, 2022

When you get there they will just give you a paper with a number on it

I called the number but it said it's a non-working number how do I get in contact with them

McKale Bennett | Oct 13, 2019
Jenny Contreras | Nov 16, 2021

John F Long need more people to answer phone never can get through

They never answer only lucky just 1 time they never answer or they put you on hold and hang up I been calling since the 31of may I called every Monday abs throughout the week still nothing did an application online still waiting

Marissa Chavez | Jul 14, 2022
Jeanette Sapien | Jul 14, 2022

There are 3 different family centers John, sunnyslope and Travis Williams. Try all of them. Some answer faster than others

Can I get help with low income housing with you guys?

Punchy Gilmer | Apr 15, 2022
Mike Weber | Apr 15, 2022

You have to call there or go there. It's different for everyone they do really good if you qualify.

Was on hold over 4 1/2 hours and call just disconnected.

kym luster | Dec 16, 2021
Royelle Davis | Dec 16, 2021

On hold for 2 hours and 48 minutes with Phoenix human services.

My landlord claims they never received the payment, but received a guarantee and a phone call from John F Long? Is there any way too prove they didn't get it?

Gary Stone | Oct 12, 2020
Daquan Israel | Oct 12, 2020

They should have sent you a confirmation email with everything they paid, I would take that to them or contact the center and show them the emails and tell them what your landlord is telling you.

Is there availability for this month for rental assistance?

Milton Collins | Oct 13, 2019
Carol Coleman | Oct 13, 2019

You have to call every morning to try to get an appointment.

Do they accept walk ins?

Bruno Torres | Oct 13, 2019
Suzanne Cagle | Oct 12, 2020

Di they except walk-ins?

What do I need to bring to my appointment

Jawsaz | Oct 13, 2019
T. Myers Jr. | Oct 13, 2019

Your gonna need your paycheck stubs last 30 days, id,social security card, birth certificate, approval letter from property, any kids info.

How does someone get help

Melissa vidal | Oct 13, 2019
Amanda Cullum | Oct 13, 2019

They make appointments by phone Monday mornings. Start calling at 8am. IT WILL BE BUSY possibly for hours. Do not be discouraged. KEEP CALLING. They will tell you what you need to bring in

I've been calling for x6 Mondays both morning & Senior line, no one ever answers!?

Rosemary Valdez | Oct 13, 2019
Amanda Cullum | Oct 13, 2019

You have to KEEP calling. Over ans over. It has taken an hour+ both times I've had to call. But i did eventually get through.

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I have been calling since 7am finally get through and all I keep hearing is the automated system they keep pushing me back in que instead of answering the phone

Salome Bazier | Oct 13, 2018
Kesha Wilson | Oct 13, 2019

That means your on your way of speaking to receptionist, they only have 5 ppl to answer the lines, but once you hear that automated system just keep pushing 1 and 3 until you hear the man come on and actually put you in que.

I’ve been calling back to back since 7:45 nobody answers, after 8 it started ringing a busy tone & nothing. Then it’ll ring but it just says it can’t complete my call?!?? :(

Ania Macias | Oct 13, 2018
Anita Blanco | Oct 13, 2018

Are you a senior?if not you just have to keep trying.

Do they help Glendale Residents?

Queen XO | Oct 13, 2018
Mary Perez | Oct 13, 2018

Unk

Are walk ins available?

Melissa Ramirez | Oct 13, 2018
Teresa Cunningham | Oct 13, 2018

No you have to make an appointment and it's only on Monday starting at 8 am

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