Chase Bank

Lika Y.

Great customer service! Everything what I needed was done fast and without waiting time .

Meredith Ulbrich

I've had their CC for 20 years and I absolutely love it so I decided to open a business checking account for our little side business. I spent two days calling to make an appointment and no one ever answered. The recording said either call back or call corporate so after roughly 20 calls, I tried corporate and even they couldn't get the branch on the line! What a shame! I guess I'll pick a different bank.

Karen Dudczak

I had an appointment setup with a banker, unfortunately I didn't remember his name when I set the appt via phone. It was to open my daughter's teen checking account. When I walked in, a man greeted me in an empty lobby. The banker asked do you have an appointment with  -- and mentioned a name I didn't know. I said Yes I think so I don't know his name but my name is Karen and it's to open my daughters account appointment at 10am. He proceeded to tell me that I am sorry the person who you initially had the appointment with called out. Can you come next week to open the account? I stated no one called me to tell me he cancelled my appt. I made the whole trip here on a Saturday and I would like to open the account today. He said I can't. I am the only banker here and I have appointments all day you need to come next week. When I told him I have 5 kids and this whole appointment was made by me days prior and you didnt call me. He proceeded to say he was too busy to service me and that I would need to come back. When i looked around the branch at 10am this time I said is your appointment here? Can you service me if they don't show up? He stated no I would need to come back. He didn't bother to help ,Also, it might be beneficial when the branch is not busy for the tellers and staff to answer the phone to help guests. It automatically goes to VM and says leave a message for no one to return your call.

Kayla

They can't seem to answer the phone.