Publix Pharmacy at Lake Nona Plaza

Stacy R

The pharmacy rep was extremely rude on the phone today 7/22/22. I periodically fill my scripts there. Recently after filling my script for Linzess at CVS, it somehow got transferred to a mail order script provider. I called Publix and asked that it be transferred to them, they called me back and said that my insurance would not cover it unless it is filled at CVS, (at which point I didn’t know the script was officially transferred to Publix). When I called the mail order service they stated that it had already been transferred to Publix. I then called Publix once more and asked that it be transferred to CVS due to non coverage. The pharmacy rep became so rude, she didn’t give me an opportunity to explain the situation before raising her voice and repeating over and over that I had made the request, and that now I needed to call CVS. I informed her that she had no phone etiquette and I hung up the phone. How a pharmacy staff can be so rude is beyond my knowledge and comprehension. I felt as though I was a child being chastised.

Mila Kareem

Literally one of the most unorganized, least transparent Publix pharmacies. If your life-maintaining or life-saving medications are requested a week before you run out and you call or roll up to check on them, don't expect an answer other than "we don't have it and will send you a text message when we do." OK, so what's the delay? "We don't have it and will send you a text message when we do." This feels like an attempt to get your customers out of your hair (great approach for a pharmacy, amiright), but I presume many people are like me and will want to know more information, so it ends up having the opposite outcome. The best thing about this one is the drive-thru. Honestly, the employees look like they would rather be somewhere else too. So much for the friendly faces at Publix.

Hector Machado

For Lake Nona which describes itself as a medical city, this is the worst pharmacy I have had to pick up from.... the worst. They have a huge staff running around In the background and can't prescribe life saving medicine on time. They even forgot the nebulizer machine which without it I can't use three other medicines that depended on it delaying me one more day. It is a joke. Lake Nona needs to do better with pharmacies or get out of the idea that you're here to save people.... why live here ?

manuel lima

Every single time that I have gone there they have set the wrong expectations as to when the meds will be ready requiring multiple trips to get simple meds filled. Definitely not in line with the “Publix” experience.