DARCARS Nissan of College Park

Yasmine Ali

First, I would like to make a formal complaint and request but unsure of who this should go to as I have already spoken to Mr. Ather Chaudhry and was blatantly lied to and gaslit. As evident from the email below and the attached screenshots, I spoke to Mr. Chaudhry on June 2nd regarding an email and ongoing issue I have been experiencing with the department of motor vehicles and the toll authority in NY and NJ. Before explaining the path to resolution for this issue, I would like to share that I spoke to Mr. Chaudhry thursday at 4:20pm after multiple attempts to reach him. I reminded him of the situation and that he had previously told me he was going to act to resolve the ongoing issue. He quickly said that he had NEVER spoken to me and that I had likely spoken to someone named Angel about the situation. I told him no, I had spoken to him and that he had sent me an email and I had forwarded him the emails below. He again said he had never sent me any emails and that SOMEONE else must have sent me an email from his email address and spoken to me on the phone. As you can see below, he sent me an email and I replied one minute later with the email chain while we were still on the phone. I have never in my life experience such poor customer service or a lack of accountability from a Sales Manager. I am floored that someone would actually attempt to lie/ gaslight someone into believing something wholly untrue. I have two issues that I am working to resolve: 1. The issue with the department of motor vehicle is that my information was entered incorrectly in the system at the time of purchase, so the title was mailed to the wrong address. As mentioned below, I need this corrected and a new valid title issued. I have yet to receive the title. ( I purchased 6 months ago) 2. I was made aware, by a collections call, that I have over $1,000 (delinquent/ penalties and actual tolls) in toll fines from NY and NJ for the temporary plates that I was issued. The toll violation dates are from 6/8-6/22. I'm sure your records show that I had already picked up my plates by then. I do not think the switch was accurately reflected in your system or that the address was updated to my mailing address. When I last spoke to Mr. Chaudry, I informed him of this issue and he said he would be sending me an email stating that I am not responsible for the tolls as the plates weren't in my possession. I asked him if he could include the person's name who had the plates at the time for the tolls authority record and he told me he wouldn't be able to provide that level of detail because of privacy policies. Nevertheless, he assured me he would send me an email stating that the charges aren't mine so that I could include it in my dispute to have the charges removed. I have yet to receive any email from him. When I spoke to him again, he said to email Angel. I emailed all the managers and have yet to hear back. Terrible service. Horrible.

Lora Yeager

I have been going to that dealership for years I followed the sales manager Arthur , He is a great person he is like a family member, he knows what I like and don’t!!

Marvin Whitfield

Ashton was great to work with. I got new front brakes and she updated me throughout the process. She even got me a porter to be able to fo the bank to grab the money for the payment. I will definitely come back to work with her

Ronald Fowler

Fast service this time around. Even washed my car.