Costco Tire Center

Elizabeth

I had a 7PM appointment on a Monday which took an hour and a half. I was their last appointment. My service was done in haste which resulted in me having to get towed on the NJ turnpike on a Thursday. The tire’s valve stem was not installed correctly which resulted in my tire losing air on the highway and getting flat on the turnpike. This was only 3 days from service. When I went to the store to speak to Juan he was not sympathetic and told me I would have to wait until 9PM to get it checked out or schedule an appointment for after October 15th. I argued and said it had to be done today when I didn't cause this. He finally went to check my car. No apologies, he just told me to come back tomorrow when the tire has shipped. He then wanted me to pay for installation. I already had to get my car towed for $150 off of the turnpike. He then says that I'm good to go. I have to remind him to give me back my keys and membership card. When I got to my car, I noticed he left my trunk open. Their only redeeming quality is their manager. He was more sympathetic towards my situation and was able to reimburse for the tow. However, because of my horrible experience with staff, horrible tire installation, and having my safety at risk, I am urging people to stay away.

Isaac Walker

They need more staff! Waited 40 minutes just to buy a battery to go as 1 employee walked around the whole shop trying to find tires for customers. Good prices, just be prepared to bring your patience.

Tom Adkins

Staff is rude, disorganized and incompetent. They need to hire one person to work phones and process customers. Let the technicians work on tires and not waste time at the front desk. Took 8.5hrs to get 4 tires installed. 2 guys were ‘on break’ while they had a line of customers out the door… when it was my turn to be waited on the tech said, sorry sir, it’s my break time and walked away. I had to wait another 5 minutes until another tech wondered to the front desk.

Mark Williams

Just didnt answer the phone. If Costco has this place so understaffed that they cant talk to people, then it js reasonable to assume they will cut corners and do a bad job.