The UPS Store

K

I just experienced some of the worst and most random services at a shipment center ever. I entered into an empty store with one service agent, a short old man with glasses. We made eye contact and I said hi but he stayed focused on his phone call which was fine except he wasnt wearing his mask. Once he was done with the phone call he approached the table and I said hello and he responded back then stared at me. I informed him I was there for a few shipping labels while I held two boxes and four other shipping items in my open tote bag. He started grumpily starting his computer while he struggled putting on his mask which I made no remark or negative suggestion about. Once his computer was ready he asked me again what I wanted to which I responded I had a few items to scan for and handed him my first box. He started scanning my two boxes, one box at a time. After my boxes were scanned and while he was waiting for my second shipping label to print out, I brought out one of my shipment items from my open tote bag. The bag had no cover so you could see what was inside. I placed my shipment item on the counter top and showed him my bar code like I had done with the boxes. That was when he grumpily complained that I needed to tell him I had more than 2 items to ship. There was no one in the store other than us. I told him I had a few items to ship. He then proceeded to respond that he had to turn on the system again because he thought I only had two items to ship. I then told him I had told him I had a few items to ship from the beginning and I did not understand what the issue was. He responded with an elevated voice that it takes more time because he had to restart the transaction. I pointed out that we were the only ones in the store. He then said that he didnt want me to sneak in stuff the last minute when there were other people waiting. I pointed out again that I was the only customer in the store and I was surprised with his response. I asked for his name and he responded that it was Marco and that he is the owner of the ups store and asked 'what are you going to do' while laughing at me. I told him I couldnt believe how he was reacting and I didnt understand why he was upset me especially when I was the only customer and he pointed at me that there was another customer and told me I was the one upset. I turned around and there was a woman walking in and dropping off a package. I told him this was horrible customer service and that I would like to ship my items elsewhere. He laughed at me again stating that he already scanned them. Marco, I understand you may be grumpy working on the day after Christmas but no need to take it on customers when you made the mistake of not listening properly multiple times, not taking accountability for your mistakes, gaslighting customers, and being plain and unnecessarily disrespectful.

Monica Wilson

I went there to have one item faxed and notarized. Staff person was efficient, professional, proficient and quick.

Kalah Black

Best customer service! Justin is very good at his job. So is one other gentleman, whose name has escaped me. He sells Girl Scout Cookies on tha side,lol. And the Mgr. Marcos is... He's one of the best I've witnessed, watched, listened to, and spoke with!!!!!!! Those 3 are very intuitive! Therefore i don't have to ask for help with packages, getting them to my car, or other necessary acts. They're very informative, insightful, and ingenious! Thanx Guys, K. M. Black

lebeauster1

30 minutes to fax 19 pages then they charged me for 29 pages then gave me attitude and said idk what to do about you being overcharged sry