Lutz Jealthcare

Keith H

This is not a place for your loved one. Medicine is not properly distributed. The pain meds that are prescribed are not always given when scheduled. Medicine they are taking on a daily basis are not all given. I left several messages for the head nurse to call me and never got a response. A few of the nurses were very rude and argued with my mother. This behavior from a care provider is unacceptable. Food is horrible and they feed the patients the same thing over and over again. My mother was not able to eat for 4 days because of her stomach pains from one of her autoimmune disorders and no medicine was given. The nurse instead argued with my mother saying I saw you eat and told her to stop lying. Her roommate told the nurse she was wrong and that my mother did not eat. If they do not have compassion then get out of the medical field. Her health was declining here and we checked her out early against doctors orders. Physical therapists here are the only great thing about this facility. My mother stayed here when it was NuVista and it was a lot better. Find Another Rehabilitation Center for Your Loved One!

C Ta

This facility used to be amazing when it was NuVista. It was still decent in the early years of being Lutz Rehab, however at the end of 2020 and beginning of 2021 it changed hands again and is now Luxe. WARNING.... do not take a loved one here if you love them. My loved one was there 12 days, we pulled the out Against medical advice to take them to the hospital. We were told that there was a stomach bug that they had when in fact it was sepsis and they died 4 days later. Without being able to be there all day everyday in the face of Covid..... it is impossible to ensure that you lived one is getting what they need. The care is sub par, when help is needed to get off a toilet it took 45 minutes for them to come help. When asked for an ensure for dinner because the food wasn’t edible it took 2 hours to arrive. The staff admittedly said that the staff is just “over it” and “spread too thin”. Think twice about admitting anyone here. Though I have the same advice about St Joe’s hospital too but that is another story.

Helen Pantuso

I believe in balance so I'll say 3 positive things: it's nice looking, the staff were very kind/caring in how they treated Mom & Mom said the food was good. But that's it. At least twice Mom didn't get a shower in over a week, despite Lutz Rehab's twice/week shower schedules (Wed. & Sat.). The first time almost 2 weeks went by & when I was there on Sat. I asked the nurse why. She then asked an aide do you know how to work the shower & the aide said no. I was about to say get her in the bathroom & I'd do it when finally they found an aide to do it. The second time Mom missed the Wed. shower due to being at a doctor's office. Then Sat. she wasn't showered so it was now over a week since she'd showered. When I called that Mon. & asked the nurse she said "let me check the book" then told me there was nothing written there & she hadn't worked Sat. so she didn't know. I was angry & said so, especially since Mom has had UTIs that actually led to hospitalization so lack of proper hygiene was concerning. Finally she offered to get Mom showered that night, Mon. Then Wed. THEY DIDN'T SHOWER HER again! No reason given! Every time they miss a shower they put her at risk for another UTI & another hospitalization. Mom wore a large clam-shell brace after major spinal surgery for part of her stay. Sitting up in it was very uncomfortable. She was supposed to be up for 1 or 2 hours at a time, but on 2 occasions they left her sitting in a wheelchair by her bed for 3+ hours. This despite her hitting the call button many times for help getting into bed. They also left her in a wheelchair sitting outside the dining room after meals for extended periods of time with no one taking her back into her room. She had no way to call staff for assistance & had to just sit there until someone finally got around to moving her. We had to do a 24 hour urine collection to take to her oncologist. I told them a week in advance that she needed to be catheterized because she is incontinent. I confirmed multiple times that instructions were in the system. But they didn't do it on schedule claiming they needed a doctor's order. When I asked why no one TOLD me this, I got no answer. I finally spoke with nurse Emily who eventually got it done & finally catheterized her 23 hours before we were picking her up to take her & the urine specimen to the doctor. When I showed up that next morning at first they wouldn't remove the catheter because the order was for 24 hours & it had only been 23!! I had to insist. We had an appointment for chemo at a Cancer Center. I told Social Services at Lutz Rehab & 2 different nurses a week in advance & made arrangements for wheelchair transport. At 4 pm the NIGHT BEFORE I got a call from Bonnie & Matt who said Mom needed a private room after her chemo & they didn't have one, so they had CANCELLED her appointment & her transport! They claimed they weren’t told she was having chemo. As I stated, I told at least 3 people at least a week in advance. When Mom was discharged, they asked me to make transport arrangements to pick her up after 2, which I did. The pickup time was set for between 2:50 - 3:20 pm. I told Lutz Rehab of the time & Social Services there told me they’d make arrangements for her permanent wheelchair/oxygen to be delivered prior to discharge. The MORNING OF discharge Taquoia called to tell me the oxygen/wheelchair would be delivered close to 4 pm. When I reminded her of the transport pick up time she said no the pickup time was 4. I called the transport company and was told Nina at Lutz Rehab had changed the time to 4 WITHOUT checking with me! I picked the time so Mom would be home before end of day & I could meet her at Lutz Rehab to get all her stuff & still get home in time for a 5 pm work conference call. Making changes without consulting me messed everything up! Then when she was released to her assisted living facility the discharge notes didn't match the meds list they provided, which didn't match the stack of prescriptions they gave us! The staff is all very nice, but the care definitely sub-optimal.

Nana Gomez

I was sent to Nu Vista Dell Mabry location. It was so Wonderful after being in a Hospital for two months. The one on one care was so welcomed. The Private room was so Beautiful and much needed for what I was recovering from. I had surgery to remove a Cancerous Tumor and the privacy was comforting for my issues at hand. The nursing Staff for the most part was very nice and attentive. I say that because as usual you always run into one or two who are not so nice. The facility had the Rehab that I needed to get back to where I was before the full three months on my back. The Therapists were Wonderful and worked everyday with me. Not pushy at all. The fact that I was having so many issues, they allowed my meals to come to my room. That is a No No, they want you to go to the Dinning Room. I tried once, but although it is nice, it was not for me at that time of my issues. I did better on my time and eating in my room at my pace. If ever I had to go to Nu Vista again, I would go with no Hesitation. The meals are Great, but no Salt and or Pepper is supplied so some like myself needed to have a Family member bring some from home. I was not restricted on salt or pepper in my diet. It is a nice quiet place for a wonderful recovery. I Highly Recommend the Facility. It actually looks like a High end Hotel. You won't be Disappointed. Thank You Nu Vista for all you helped me accomplish in my much need recovery.