Classic Toyota

Category: Toyota dealer

Address: 1717 W SW Loop 323, Tyler, TX 75701, USA

Phone: +19035810600

Opening hours

Sunday: Closed

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–6PM

Saturday: 9AM–6PM

Reviews

Claudia Ibarra

Oct 3, 2022

Poor service, made me wait for more than 45 minutes for a inspection.

Shaunna Snow

Oct 1, 2022

Bout my 2016 Buick Encore in 2019. It's been a lemon from the start. In the 3 years I've had it it has been in the shop twice for AC repair, and 3 times each year for the same hose. 7/19/22 it overheated due to a crack in the coolant resivior supposedly, and Classic Toyota charged 400.00 for that repar. It's plastic, you can buy that from Autozone for 50.00. Then they said it has oil leaks all underneath, and in the turbo. I change my oil every 5k miles, I use synthetic and not once has it been brought to my attention their was an oil leak, yet Miranda with Toyota said she's surprised it was not mentioned. So it took Toyota over a month to fix the repair which is fine because I had it sit there for 3 weeks as we thought we were just gonna trade it in on a brand new 2022 yet Toyota said it would be at least 30 days to order a new car. Scott said there were none on the lot to test drive and I spend alot of time in my vehicle. Why would anyone purchase a car they can't test drive, and then he said my payments would be in the high 700's. My car not now is only 425.00 a month and that's because I purchased Gap coverage. They do not return calls, and if you need to file with your insurance they do not communicate well with them either, yet place the blame on the insurance even though I've been dealing with Toyota service shop since 7/19 so I know beyter. So 6200.00 in repairs for this shop visit, no way in hell will I purchase another vehicle from Classic Toyota of Tyler.

Janice Etheridge

Sep 28, 2022

Our experience with the salesman was great. After that things went downhill. The warranty guy was all friendly until we declined more bumper to bumper warranties. After all, the car supposedly came with a bumper to bumper warranty. We had some glass just above our bumper to shatter into a million pieces. We think a rock must of hit it. It was bizarre. It took a week before we could get it looked at and then three weeks for the glass to be shipped and then a few days longer to get the glass fixed. Lots of back and forth driving on our part to get the car looked at by them. We had to use duct tape to keep the rain out of the car. Of course we were denied a loaner car. We had to pay for the shattered glass and the labor over $500.00.The bumper to bumper warranty is very misleading. In the mean time, a very small square piece on the front of the bumper popped off. Took them a while to get the part in. They then wanted to charge me $75.00 to paint very small part. Very frustrating and disappointing.

Daniel Phalliponi

Sep 27, 2022

I cant believe toyota; I witness this company have such a high turnover because the staff bullied and manipulate people especially in the service department, its toxic and the harrasment to treat someone a certain way is terrible. This really plays on the people that work there mental health and thats not right. Im pretty sure this is work harrasment and illegal.

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Questions & Answers

Why would you sell a warranty and call the warranty to prevent you from using it?

lydia lunes | Oct 11, 2020
Classic Toyota | Oct 11, 2020

Hi Lydia, we would not sell a warranty that you wouldn’t be able to use. Please give us a call and let us know what issues you are having, we are here to help! (903)508-2770

I, took my Rav4 in for service, and addressed the issue with paint coming off my exhaust pipe and also scratches on door panels. I, was told to buff the paint issues. Why didn't they take it to the body shop and buff it for me?

Linda Spittler | Oct 12, 2019
Michelle | Oct 12, 2019

Is it still under warranty

Took my 2018 Rav4 in for service the end of May. Had issues with paint coming off my tail pipe and other areas. Was told someone would get back with me regarding those issues, but as of now, June 11, no one has.

Linda Spittler | Oct 12, 2019
Linda Spittler | Oct 12, 2019

Will see if my issues are resolved. Number 1, paint should not be coming off my tail pipe when my vehicle is just a year old. Number 2, alot of paint scratches going on with all four doors and no one has ever ridden in the back, so there should be no scratches. Have given you all plenty of time to respond back, but will see if you do tomorrow. This is my fourth to buy from you. Nothing bad against Toyota itself, just the service!

What do I need or need to know for the classic buy your car on 5-30-18

shelia sones | Oct 12, 2018
Martin Kropp | Oct 12, 2018

Call the dealer for the best information.

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Can I lease a used car from your dealership?

Classic Toyota | Feb 13, 2022
Classic Toyota | Feb 13, 2022

Yes, you can! Our expert team of finance professionals will work with you to get the best finance package possible!

Are you open on Sundays?

Classic Toyota | Feb 13, 2022
Classic Toyota | Feb 13, 2022

Unfortunately, we are not. Our sales department is open 9:00 AM to 8:00 PM most weekdays, however!

What are the Covid safety practices like here?

Anonymous | Oct 11, 2022
Classic Toyota | Feb 13, 2022

The Classic Toyota COVID safety practices are considerate of our client and staffs' well being. Our facility is sanitized multiple times throughout the day with recommended sanitary products. We do not require clients to wear face masks but all sales and service staff have PPE masks and wear them when in close proximity (less than 6 feet) when social distancing can not be maintained. Our goal is to err on the side of caution and respect our client's concerns while making people as comfortable as possible throughout their time spent at the dealership. We also practice remote vehicle purchases with off site delivery as well as pick up and delivery for service visits upon request. We operate within the guidelines provided by the state of Texas.

Is there any way I could get a key made without the original. I lost the only one I had.

Sara Brumit | Oct 11, 2021
Pedro Ponce | Oct 11, 2021

I'm sure you can. It's gonna cost you, a lot, especially if it's a keyless ignition. Go to Batteries Plus on S Broadway. They sell keys. It cost a bit, but it's way cheaper than the dealership.

Does that really great guy still work there - can not remember his name but he was Great!!!!!!!!

Jim Lanier | Oct 11, 2020
Classic Toyota | Feb 13, 2022

You'll just have to come in and check!

Can a key to open the door only be made?

Tom Miller | Oct 12, 2019
Classic Toyota | Oct 12, 2019

Hi Mr. Miller, our Parts Department should be able to cut a key for you to unlock the door but you will need to bring proof of ownership with you. Feel free to give our Parts Department a call 903-579-0237 and they will be happy to assist you.

Whats the cost of an oil change on a 2012 tundra 5.7

stephen deitz | Oct 12, 2019
Classic Toyota | Oct 12, 2019

Hi Stephen, the cost of an oil change for a 2012 Tundra is going to be around $75 because it uses synthetic oil. However, please feel free to give us a call at your convenience for an exact price (903)579-0655.

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I need a new key for my 2001 Avalon. What will I need?

Tony Chaump | Oct 12, 2019
Joe Kralich | Oct 12, 2019

Talk to the dealer.

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If yall dont fix air car i will get a lawre on yall

Walter Bagwell | Oct 12, 2019
Bret Gutierrez | Oct 12, 2019

What on Earth did you say? 👀

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Hi are you we are bying a car from yll we wont trade it in for smothing biger ok

Walter Bagwell | Oct 12, 2019
Classic Toyota | Oct 12, 2019

Hi Walter, we are here to help! Come see us, we are open today until 8pm.

How much is an oil change, tire rotation, and balance?

Ricky Rodriguez (TheRodriRic) | Oct 12, 2019
Mauricio Aparicio | Oct 12, 2019

39.99 conventional oil and 59.99 Sinthetic oil

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We received a letter aboutPropeller Shaft Universal Joints for the Tacoma vehicles from 2005 - 2011. We live in Athens. Do we need to make an appointment? Please let me know. Thank you, Crystal

Crystal Collier | Oct 12, 2018
Robert Beaird | Oct 12, 2018

You probably need to call Classic and ask them I take my car in for services and they are very fast getting the work done

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Do you have a car that has Less Than 35000 Miles? please answer me if you do and a Toyota and kind of cheap

Patti Penney’s crocheting and jewelry | Oct 12, 2017
Martin Kropp | Oct 12, 2017

I don't understand your question, it doesn't make sense to me.

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