Educational Employees Credit Union - EECU - Reedley Branch

leah albright

My experience showed where their real loyalties are, which is to themselves for making the most money and not really looking out for the customer. My husband and I called and gave the VIN number to them for approval so we could spend money/time to travel and negotiate a car in LA (over 3 hours away). We asked them three times during this phone conversation to make sure the car was everything it needed to be to get approved on their end so we wouldn’t be wasting time and money. They approved the car so we went to see the car. After we went to LA, signed paperwork with the dealership, and signed paperwork with the bank (about a week), the bank ends up calling me and saying that they need to void the loan because they didn’t know the car had been in an accident and had a rebuilt engine but was previously salvaged on the title. During the approval process, the bank NEVER searched using the VIN and they didn’t ask about the title being salvaged or rebuilt either. So they voided the loan before I even understood the problem and tried to offer us a different loan. During the phone call they told us one set of numbers for APR financing rates and when we went in to sign again for that loan, they presented DIFFERENT APR rates than what was told over the phone AND they conveniently left out that the terms of the loan would change as well (be a lot shorter changing our monthly budget that we already shared with them). It seems like The customer service here is only put in place when it benefits the bank but they do not seem to employ customer service that watches out for the customers interest. I recommend if you want to get a used car loan from a credit union to go somewhere else that has less strict rules for used cars AND actually has customer service that benefits the customer. After they realized their mistake, they in no way guaranteed that they would do things differently in the future or would be following up with us about their mistake. It severely damaged the relationship and my trust with this bank. Hopefully other locations are not like this and other staff at other locations look out for the customers. There is a huge gap in communication between departments as well which doesn’t seem to be in their interest to change either even though it would’ve benefited and helped my situation. This is per conversation I tried having with the person who helped me and my husband. She just shrugged her shoulders and said she does not know and we need to take their word for it. Maybe other staff members are different and handle things differently but I also had a conversation with the manager and she is the one that gave different APR financing rates. So hopefully people who read this will have either a better experience or find a different bank to help.

Sylvia W.

Personnel are the best!! Very patient and knowledgeable. Sweet and polite.

Smith Wesson

Worst bank ever. ATMs are always out. Long lines. Long wait times. Most inconvenient location.

Cristina Rieux

They only had one window open and a line out the door.