El Pollo Loco

Tiffani Simpson

Ordered a classic chicken burrito combo with an order of churros. I was omw to AZ so I didn't start eating until I got rolling on the freeway to give it time to cool....They forgot my chicken in the burrito. It was just beans & rice I asked for cabbage so it had that, but no chicken. I opened the foil to eat my churros & no cinnamon either. I was already on the road so I couldn't go back but I was highly upset.

Cassandra Gutierrez

Never will I waste my time to leave a review but this place needs to hear it. I order lunch from here M-F for pick up on the App. Today I did the same and the door was locked AGAIN and the phone was off the hook I waited 10mins calling and trying to get through. I knocked on the Door and stood there while the employees inside ignored me. The drive through line was out to the street so I left Without my food that I paid go for. Unacceptable I will not ever be returning here and I want my money back. Most the workers are rude and mad all the time. Especially and older man I think he's the Manager.

Desz

Never leave bad reviews , but this is the first location they staff is RUDE. when I asked a question they passed intercom to another EMPLOYEE NOT THE MANAGER the ten when I asked to speak to manager at Window manager was just as childish and rude as the rest. Didn't answer my question. Will never go again with all the negative reviews you'd think supervisor would retrain .

The Fallen

Went into drive thru, no one answered the intercom, spent 30minutes in line getting to the window just for the lady to tell me “sorry we can’t take your order at the window, you’ll have to get back in the line” then when I asked her if I seriously just wasted my time she said “yeah you did” terrible service, 0/10 very pollo loco has a long line and this is the only one that won’t realize that and make the process easier for customers. There are other pollo locos with better service, AVOID THIS ONE!!!