Quest Diagnostics Arlington Heights West

Jennifer Oliva

This place is so inconsistent an unorganized. The first time I was here, I checked in and waited. I didn’t get called until several minutes after my appt time. I was told by 2 people if I have an appointment I don’t have to check in. My second time here I have an appt again and did NOT check in as I was told previously. After 20 min of waiting I asked and was told I HAVE to check in. While checking in the tablet prompted me to make another appt bc I was “over 10 min late” I waited and waited and the phlebotomist never came back. So I had to make another appt for another day. List several hours of work for nothing. Also, I understand it might be frustrating when an elderly person can’t use the electronics to sign in but instead of leaving them hanging maybe take 2min to help them check in?

Justin

I don't understand the complaints about this place. It was about as painless as a quest site can be. Melissa was very nice, quick entering everything, and drew blood easily

Anna B

Stuff super nice and waiting time only few minutes. I love this location!!!!!

Romana Jurek

No signs to wear masks and the stuff was very rude and unprofessional. They told me that they would give me and my son masks to get the blood drawn but my 8 year old daughter would have to stay in a waiting room by herself because they can't provide masks for everyone. I can't leave my daughter unsupervised so we went back to my car to get the maksks. When we came back, we were informed that our doctor's order was not in their system even though I had a confirmation that they sent it in. I'm a single mom and I work nights. I showed up there right after my shift, exhausted. I don't have time for that .....