Arleo Eye Associates

Bill Payne

All visit are great

Linda Pope

I have only wonderful things to say about the Optical Department, most especially Carey, who runs the department. I've known her for many years, she is one of the warmest, professional woman I know. I value her advice (and expertise) on eyeglasses, her fittings to my small face are always perfect and I rely on her to always get it right. Dr. Arleo's office is well run, the staff are always nice and professional. I very much like Dr. Conroy and have received excellent care from her. But when returning back to Arleo Eye Associates, the thing that "sealed the deal" in my decision to return was that Carey was still there!

Tim Vanderwerf

Worst customer experience in the eyeglasses department in Ithaca. Eyeglass department lady is extremely pushy and rude; she gave such an incredulous look when my wife commented that her glasses are much more expensive than others. When I got home, I called and went to Ithaca Eye Care (Dr. Boscia's office) and their eyewear department was literally night and day difference from Arleo's. Dr. Boscia's office never pushes customers to buy their eyewear, will refer to online or other options in Ithaca (whereas the Arleo lady only said Warby Parker, the expensive place, was "possibly OK") and will even check the glasses once they arrive from being ordered online -- absolutely for free! Arleo's eyewear department lady instead wants you to think that ordering online is scarier than a haunted house. I would switch to Ithaca Eye Care immediately.

Emilia Vanderwerf

The eyewear department uses shaming and misleading information to cajole you into buying their glasses. The lady made it seem that ordering eyeglasses online was the most error prone, horrifying process imaginable. She said that "most websites will mess up your order by giving you the wrong lenses or poor quality lenses" when I expressed surprise at the high price of her glasses compared to reasonable prices online. Now having done more research, I talk to person after person who has had great experiences ordering online without the egregious messups the lady mentioned. She also said to me in a condescending tone, "This is just how much glasses cost, and you just have to get used to it. I'm actually really reasonable!" -- her cheapest frames are $125 (with lenses costing at minimum another $125), and reading on the "eyewear" section of Arleo's website, that is because the frames are "designer" (and of course they only tell you that the frames are designer on the website, not in-person). I don't buy anything designer in order to save money, so I'm bummed she used my newbie-ness and made me feel so much shame/fear-of-buying-online that I defeatedly gave up and got the glasses from her. Of course "all sales are final." Also when I was asking questions about saving money by reusing the lenses on a different frame, she said no because a person's prescription "will definitely change every year." However when I asked the eye doctor about this, the doc said that a farsighted child's prescription will probably be the same for her whole life. The glasses lady said multiple times she has 22 years of experience, so I am saddened she either didn't know this fact or was trying to manipulate.