Address: 1614 Penfield Rd, Rochester, NY 14625, USA
Phone: +15855868569
Sunday: 9AM–8PM
Monday: 7:30AM–9PM
Tuesday: 7:30AM–9PM
Wednesday: 7:30AM–9PM
Thursday: 7:30AM–9PM
Friday: 7:30AM–9PM
Saturday: 7:30AM–9PM
Paul F Walker
I received outstanding customer service from John regarding a battery issue. I have been treated well here over the last 30+ years. However, John was especially helpful with resolving my problem. Advance Auto will continue to be my go-to place for auto parts and great customer service.
Clip Metzler
FYI- online price is less expensive and they won’t honor it in store. When I said I wouldn’t be back guy at the counter said “perfect”. No problem. There literally is an Auto Zone across the street I can shop. 0 stars.
jeff
Awful experience. Was sold the wrong equipment for my car and then, was advised I couldn’t return it when I came back saying it doesn’t fit. Corporate customer service was useless as well.
Will
Staff not experienced in the automotive industry. The associate that helped us did not know what the parts we were looking for were. To make matters worse is that this associate was the only one working with a huge line of people. Frankly if they should just make the place self checkout with a in-store computer with a live chat for technical support.
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