Stonecreek Family Physicians

Amanda Maudlin

Drs and staff are knowledgeable and nice. However the phone system needs a major change. You can never get a live person. Trying to get hold of someone takes way to much time and energy.

Tarin Sicard

Terrible customer service. They never answer and then you get a recording that says don't leave multiple messages, but then they never return the one you do leave. I have called multiple times in a week for a copy of a record and was never called back. Finally got ahold of a receptionist who claims she faxed records but they were never received. Very frustrating and feels like they don't care anymore. It didn't used to be that way!

Just Us

****edited, improvements have been made and communications are much better!! DR HOKE is a very nice guy. My issue is with the staff. The don’t return message sent through their app, or return VM’s from the billing Department which is the only way to contact them!! We kept getting bills, kept calling to pay, literally for over several months. Finally we got the front desk, she wasn’t concerned at all about the problem with them not returning calls, she said we could pay through her. They have yet to return another message regarding an RX refill much needed and it’s been 3 days! Like I said, Dr’s are fine, too bad they haven’t a clue that their office staff sucks

Bailey Steele

THE BEST OFFICE IN ALL OF MANHATTAN! Dr. Cunningham's MA is the funniest guy in the office! Her nurse may be loud, but she has the best personality. Dr. Knopp's team is OUT OF THIS WORLD! His MA Bailey is so helpful and easy going, always willing to help out the other office members. His nurse Tess is the sweetest gal there is. She is super caring! The unit assistant Alexis...SHE IS A HOOT! Always so helpful when it comes to scheduling! POD 0 IS THE BEST!!