Custom Fireside Shop

Category: Fireplace store

Address: 5545 Auburn Blvd, Sacramento, CA 95841, USA

Phone: +19163312423

Opening hours

Sunday: Closed

Monday: 9AM–5:30PM

Tuesday: 9AM–5:30PM

Wednesday: 9AM–5:30PM

Thursday: 9AM–5:30PM

Friday: 9AM–5:30PM

Saturday: 9AM–5:30PM

Reviews

Serge Petrik

Aug 9, 2022

Isaac helped big time

Walter Sunderman

Jul 11, 2022

Service call by Bill and Awny. Arrived promptly and took care of the problem. Good service.

William Pealer

Jul 11, 2022

Very honest and knowledgeable. Was appreciated.

Mark Glatt

Jun 7, 2022

Awny serviced our gas fireplace insert. Did great job.

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Questions & Answers

Do they sell Jøtul stoves? I need to buy replacement legs for my Castine f 400 .

Shaun Andrews | Oct 11, 2019
Custom Fireside | Oct 11, 2019

Jotul is one of the few brands we don’t carry. The closest dealers are Icon Hearth and Home in Auburn and Sierra Home Alternatives in Placerville. Thanks, Mitch

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What are the Covid safety practices like here?

Anonymous | Oct 10, 2022
Kolin “Fishmonger” Sullivan | Oct 10, 2021

Appointment only. Masks required by employees and customers.

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Do they sell gaskets,door pins,ect.

Daniel Harper | Oct 10, 2021
Custom Fireside Shop | Oct 10, 2021

We sell door gaskets. Door pins would need to be ordered from the manufacturers. If it’s a manufacture we carry and pins are still being made, we can get them. Parts like these are often unavailable.

Do you repair Enviro EF3 Pellet stoves?

Robert D Leon | Oct 10, 2021
Custom Fireside Shop | Oct 10, 2021

We do not carry or work on Enviro. You can look for a local dealer or call a third party repair service like Stan’s Fireplace Service. When you are ready for a new unit, we can help you and will offer service for the life of the insert!

You carry Heat -a- Gloe Slim fit Inserts ?

Reiner Greubel | Oct 10, 2020
Mitchell Heller | Oct 10, 2020

We do not carry Heat n Glo but the Astria Gemini series and the Kozy Heat Bayport series are similar in price and depth. We would love to help you. Simply call either location or drop in for more details. You can reach me in the Sac store. Thanks, Mitch

Do you carry electric fireplaces?

Richard Pozar | Oct 11, 2019
ashfaq ahmad | Oct 11, 2019

Well Costco does carry electric fireplace in really good price.

we had burner & reflective glass put in by your company last week. The installer said not to close the glass fire doors when the burner is on, using flames. why? it seems when small children are around, i would like to close the doors.

Karen Davidson | Oct 11, 2019
Custom Fireside Shop | Oct 11, 2019

Karen, This is a common question. Open fireplaces are designed to be used with the doors open. This is the case when using wood or gas as fuel. Typical glass doors are made of tempered glass which cannot withstand high heat over long periods of time. The glass can only expand and contract during heating and cooling so long before it become brittle and breaks. If a fire is small, many people do close the doors at least partially with very little danger of them breaking. Fireplace doors can also be purchased with pyroceramic glass (much like Pyrex cookware) that will allow for full door closure. The most effective method of increasing safety while burning is to close the mesh screen or put a free standing screen in front of the fire while it is going. Sincerely, Mitch

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