Address: 5130 Fairmont Pkwy, Pasadena, TX 77505, USA
Phone: +12815823700
Sunday: 12–8PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Nicole Nelson
It took 6 months for our items to be delivered when we were originally told 6 weeks max. Today was delivery day, and our office furniture was not on the truck. Not to mention the delivery guys put a dent in our wall. We call to complain, and follow up on our missing furniture, only to be told that they cannot take our complaint and that we would need to call someone else. This was the worst furniture purchase, and we still do not have everything that we paid cash for!
Chrys Almendarez
Insurance is misleading. I purchased it for a sofa chaise, I was told it would cover accidental damages, spot cleaning, faulty furniture, etc. Never thought I would have to use it, however, lets be precautious. Spent the money on it and guess what, the third party company who is used on this warranty deal doesn't cover the claim. They said they can send an emergency tech but it would all be out of pocket. In that case I might as well buy a new couch. And that money, it went to waste. I had a horrible experience buying the couch but once everything finalized, I thought hey redemption on the store. But now with this. Never again, Ashleys furniture.
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Nope! I bought furniture there 6 months ago, and I need something repaired. I've been calling for weeks! No answer. Im going to have to go up there.
When I went they were all sitting down and not one person created me till I got to the back of the store one women was so helpful
Wow. My sofa is falling apart after 5 months. I was hoping to get it fixed. I guess not.
In response to the COVID-19 pandemic, Ashley HomeStore has committed itself to provide a clean, safe shopping environment for all team members and guests. We've implemented additional safety measures, and are closely following the social distancing guidelines from the CDC. For stores located in states where they have mandated the use of masks in public, we will follow with those set guidelines. We are a fever-free zone. All of our team members are checked for fever using touchless thermometers at the start of every shift. This is our policy and we are dedicated to abiding by it.
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