ATM (Wells Fargo Bank)

Tony Cliffton

I have been with this bank for 30+ years. Only because they took over a bank where my account was at. But the bank has done a good job at holding my currency over this time so why change. As of late the service has been cut back and I don't understand why. I do 90% of my banking on Saturday. It doesn't make much sense to me to take time off work to go to the bank. I'll have less money to bring to the bank if I have to do that so what's the point? And when they were open on Saturday the branch seems busy so it was a good service for a lot of customers. Today, 5-feb-22. They are no longer open on Saturdays. At least 5 vehicles showed up in the 5 minutes I was there and 3 went to go inside. As with me, we were annoyed they were closed. To top it off, The ATM could not dispense money. Ill ignore the fact that there is no drive-thru ATM in this town. It would be a lot safer for customers if there was. Lucky for me I could at least deposit some checks that I had been holding onto, that part of the ATM was operational. Banking here for me is going to cost me $45 a pop to take time off work to get what I need done. So if I need to loose out on wages to do banking here It will only happen once and that will be to close out my account, or leave just a penny in there. That should cover the cost of the monthly statements. I will be looking for a new bank today.

Zeya187

They have never answered the phone for me. I sat in the drive up lane without even a simple hello. I sent a tweet to corporate and got a response before even getting a greeting from the banker! If I didn't have to go here for business I would not waste my time.

Cheyanne Jenkins

the banking is fine, never had an issue with it. but if you have any questions for whatever reason and can’t go in person and have to call them, you’ll just be wasting your time. i called the branch location several times and went to voicemail every single time. i tried calling their 1-800 number and it brought me through a bunch of promotions that were a complete waste of my time, just to have an AI answer and ask me what company i was trying to get ahold of. when i said “wells fargo” she said she didn’t have a match. totally useless. seems like a waste of time, gas and resources for me to have to drive 10-15 minutes in traffic to their branch to ask a simple question about my sister’s teen checking account and especially irresponsible considering we have been dealing with a pandemic for the last year. can’t wait to close all my accounts and not bank with them ever again.

A Nelson

Do not bank with Wells Fargo, period unless you are a business customer. I have had an account with them since I was 15 years old and I am cancelling it. They do not care about real people and lie to your face. Edit: I contacted the team provided in the owner response below, and am told I have to contact customer care AGAIN and jump through a ridiculous amount of hoops in order for Wells Fargo to assist a customer of over 10 years. You have lost your customer.