Florida Broadband - Internet Services

Hifive Handplanes

Terrible phone support and call backs, Internet goes out consistently so when you call to troubleshoot you may get a mailbox full message or it takes days for someone to reach you back.

b williams

Finally have a good signal.... Moved into home. Signal was terrible 90% of the time. Could not pay bills or open emails most of the time. Techs came out and said my equipment seems fine. But I may need to cut trees or relocate the dish/radio. They adjusted the dish so it was pointing straight to the tower. I cut palm trees blocking the path. Signal still no good. Several calls to tech support. I ended up buying googlefi. hotspot. Problem solved until i ran out of data on googlefi. Called tech support more. sent techs again. They said you do not need an updated radio. You need to cut more trees and showed me the tower off in the distance and said make sure that path is clear. My big oak tree is blocking the path. Skeptical, What am I going to do, cut every tree in a 5 mile line of sight(sarcasm but seriously)? but desperate for a solution, I did it right away. Signal was great. No more loss of signal. I would like to say thank you for helping to get it right. I know troubleshooting is never easy. Cutting trees is not cheap to have someone do and is not easy to do yourself when it is 15ft over head. Looking back I would have rather they just relocated the radio from the beginning but they said they did not know if that would fix it either. Soooo..... It took some time and money but we got it figured out now. The techs were right but the first time I did not know where the tower was and how much to cut. The service is really really great now that we are fixed up. I urge all of you with issues to take the time to figure it out and I am sure you will get great service too. Thank you and I hope we can keep this service for many years to come.

Greg Gilkey

Ricky and Daniel from Florida Broadband went the extra mile today. They came to my home were very professional and courteous. Took their time to evaluate the problem and the time to explain it to me. Once they found the issue, they completed the work and ensured I had no further questions or issues before leaving.. Thumbs up.

Juanita Oleskewicz

Friendly and professional staff. Fast installation.