Hilton Garden Inn Seattle North/Everett

Melony Roche

We stayed here in May, 2022 and enjoyed our stay, however, when we checked in we were charged $75.00 for incidentals, and were told it would drop off our card if it was not needed. We had no incidentals and the charge did not drop off. I talked with the manager several times but he said he did not know how to remove the $75.00 charge that it was up to my bank. I ended up having to file a non-fraud dispute claim with my bank, which they took care of. I was disappointed in the hotel manager's lack of knowledge and willingness to take care of this incidental charge, which was not handled properly or professional.

calmdevill

The staff were very sweet, and willing to help. They were also really friendly and just awesome in general. The room was very cozy and clean, and there wasn't any smell. I slept quite well :) The pool was clean and pretty fun to be in. And the food was tasty!

Ashley Johnson

After spending almost $300/night, being expected to pay addt’l extra charges for wifi AND a paltry breakfast seems absurd. Not only that, but they tried to change our room type without asking us (a less valuable room with different features, without even refunding the decrease in price…) because of arbitrary reasons that were inconsistent between staff members. I am appalled at how little regard the Hilton company seems to have towards customer experience, if this is how all of them operate. Perhaps we just got unlucky here. Save your money and go elsewhere

Verified Hotel Guest

Positive: Close to the location I traveled to Seattle for. Negative: One would think like most hotels, there would be a free continental breakfast. No it's not free. I could have stayed at other hotels that offer this but as a Hilton Honors member, I expected a bit more than what this hotel offered.