El Pollo Loco

ricardo contreras

Not sure where to start. They were rude, dirty and disorganized. They screwed up on my order, no biggie it happens. But when I informed them they forgot something the employees begin to speak middle eastern and argue, then they give me a little attitude saying my order was in the bag. Geeze get your act straight

Amanda Michaels

Sadly this place has lost its touch. We used to love coming here but last few times we've gone we have experienced either rude customer service, missing items from our order, one time we went there was sewage water coming up from the man hole in front of the drive through window. It was torcher sitting there waiting fir our food. Which we ended losing our appetite and not even eating. sometimes they say their closed when really their drive through is supposed to be open till 8 pm. The last time we went was just a little over a week ago and we all got food poisoning. That will be the last time we ever go. We usually always went at night about 1 or 2 hours before closing, and feeding a family of 6 is very expensive, we are always kind and patient and try to be easy customers. Get it together El Pollo Loco

Karen Harlow

Twice I've had a botched meal. Today I ordered 2 piece leg and thigh. I got the back. No meat. The guy at the drive through I could no understand. The chicken was overcooked. I had to through it out. I will not go back

Ben Porter

Terrible customer service. Corporate needs to have a word with this establishment. The manager who did not allow indoor seating nor drive-through. Was frustrated with me and my wife when we came in to order. Did not want us to get soda nor sit down. I got fed up and canceled our order and asked for a refund, and he said I was a waste of their time. I don't know how this place stays in business. They're too lazy to open the dining because they don't want to clean it. They're not even short staffs at all.