Bucks County Assistance Office: Department of Public Welfare

Category: County government office in Bristol, Pennsylvania

Address: 1214 Veterans Hwy, Bristol, PA 19007, USA

Phone: +12157813300

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Tammi Schultz

Jul 7, 2022

Had great help

Brittiany Beck

Dec 6, 2021

Ms. Mighty is very rude. She needs to be fired. Doesn't call people unless you call the customer service line and continue to complain. Then when asked for a supervisor, she got even more rude saying she's going to just deny my application. Horrible people.

Anonymous Person

Oct 6, 2021

You must be joking! 80% of the “workers” don’t work! As with government in general, we the people are just pesky citizens—a number. Wait times vary depending upon what you need. Count on at least an hour wait. Meanwhile, you can enjoy watching the slowest show on Earth. INSIST ON SPEAKING WITH AN CASEWORKER FACE TO FACE because if you fail to cross a “T” or dot an “i” they’ll reject the form. I had ONE helpful worker assist me with dignity which in the only reason I gave 2 stars. Best time to show up is either at opening or around 2pm in my experience and avoid Mondays if possible. Oh, you get yelled at if your phone rings. No drinks or food. Be assertive but be polite. Good luck!

Taylor Rieser

Oct 5, 2021

They reject people who honestly need the help. It’s pretty sad.

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Questions & Answers

What does the term digits mean

Nikki Doebler | Oct 10, 2019
Veronika M | Oct 9, 2021

I'm answering this for others with the same question. With the state- you have a record number for your case. (It is the one that starts with 09/ ... The last digit of your record correlates with the time you receive your benefits each month. The state sends out a little card with dates on it to help you figure out when your benefits will be on your card. Hope this helps someone!

Is there a drop off box in front of the office?

Patricia James | Oct 10, 2018
Veronika M | Oct 9, 2021

Update for general public: there is one outside now. (August 2021) See photos that I uploaded recently. It is a grey box that is locked and also emptied every hour during business hours. The CAO no longer has one inside the office due to covid protocol.

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How or who can I contact to help me?

Neida melendez | Jan 12, 2022
Veronika M | Jan 12, 2022

Contact the change center. They will put a ticket in for your caseworker to call you back, and the ticket will not be closed until your problem is solved.

Why aren’t you guys call center open today?

William Green | Oct 9, 2021
Veronika M | Oct 9, 2021

I dont know exactly what day you called- but the state observes all major holidays. The 215 number is for the office while the change center is that 877 number.

Do they help you to get Medical for you and your Family

Carlos Mclean | Oct 9, 2021
Veronika M | Oct 9, 2021

Yes. Medicaid or medical buy in if you meet the criteria.

I need to know if I have a case worker?

Patricia Ahn | Oct 9, 2020
Veronika M | Oct 9, 2021

There are no specific caseworkers except for intake, renewal, and sar. Anyone can help you with your case. Call the change center to open a ticket and request a callback

Can we make an appointment to see a caseworker

Marie Hayes | Oct 10, 2019
Thomas Eckman | Oct 10, 2019

You can just go Into the office any time mon thru fri 8 to 5 and see someone

Is the office open Feb 18, 2019, presidents day?

Daniel Yale | Oct 10, 2019
Elena Acosta | Oct 10, 2019

No, it is not open. The PA CAOs are closed on most Federal holidays.

How do you get help with housing / rent when you are older and on SS

beck 1 | Oct 10, 2018
Bob Aliberto | Oct 10, 2018

I know for a fact that the Bucks County Housing Authority is not excepting applications for any housing programs. The list of people needing help has to wait until they get more money from the government to subsidize housing. Could be two years before they reopen the list. That's what they told me in 2017.

when does my snap food stamps come in

andrew adams | Oct 10, 2018
Bob Aliberto | Oct 10, 2018

Ask someone at your local County Assistance Office. It all depends when you became eligible. You should have received a white card with all the dates you will get your food stamps for the year

my phone has been cut off. i have no money. how do i get a cell phone while on government assistance. i need a phone asap to make call to doctors ect...

Michael Corr | Oct 10, 2018
Bob Aliberto | Oct 10, 2018

If you are on Medicare, Medicaid, or get food stamps, you should qualify for a free government prepaid cell phone. You can call or go to your County assistance office or call Medicare. They will direct you to the right person to start the process.

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