IBJI Doctors’ Office - Arlington Heights

Carla Gerringer

RUDE AND UNPROFESSIONAL - NO CUSTOMER SERVICE OR CARE - "Urgent Care" Orthaccess walk ins WON'T BE ACCEPTED until after 11. Don't show up early, you will sorely regret it. You can have a limb dangling from your body - IT'S NOT WORTH THE HUMILIATION. The lack of compassion was astounding, the set up in the reception area is confusing. The website does not tell you open hours for walk ins on the page where they list the clinics. I had called the number the website asked me to call, after 7:30 when the main offices "open", and I reached the after hours automated voicemail. I tried to explain my confusion to the woman at the counter, but she was done with me and ready to move on. She had already made me say that I didn't have an appointment twice, and had forced me walk all the way across to where she was sitting, with an injured knee. I needed help, and this woman talked over me and gave me some excuse about their phones as if that were my fault and I should have known better. She schooled me on their hours, and scolded me that their hours are "on their website." (I had searched the main site several times over the weekend couldn't find the hours. After seriously hunting, due to the scolding, I found them. ) In short, she tried to make me feel like an incompetent person who didn't deserve care. Then, ironically, handed me a piece of paper with a variety of orthoaccess clinics with hours written on it in handwriting - BUT NO HOURS NOTED FOR ARLINGTON HEIGHTS. (If they need this kind of cheat sheet for clinic hours, they clearly do not have a website easy to navigate to find open hours.) Based on other reviews, I think I dodged a bullet. I'll call my primary care for reference about my knee, or risk catching something at a legit urgent care clinic.

Cindy Platt

Dr Tu. was very helpful and kind. Her staff was aware of everything I needed and answered questions promptly. Dr Tu laid out the situation and gave me the choice and was extremely professional. This is the third time I’ve visited IBJ. I find the doctors I’ve talked with excellent

beverly sons

So grateful for seeing Dr. Quinn Regan for my second opinion. He was 100 percent correct with his diagnosis. Skilled surgeon, compassionate and direct. Feeling wonderful following my surgery.Thank you Dr. Regan.

Robert Anderson

Had 2 appt with Dr. Hill first thing in the morning. both times did not show. Kept me waiting 55 minutes before I walked out and the 2ndtime waited 35 minutes found out he wasnt even there yet so left again. Stay away if want them to respect your time.