La Quinta Inn & Suites by Wyndham Fort Smith

Aaron Ellis

A long trip from Denver, CO ended at this La Quinta. After arriving in Fort Smith, AR. I decided it was best to make pit stop for the evening. I regularly haunt La Quinta hotels as they have become kind of my standard for service, clean amenities and a comfortable environment. However, at this particular hotel I was a bit let down. Customer Service: After scoping out the price online I arrived at the hotel and was greeted by a very nice gentlemen who gave me a lower price than I had thought I was going to pay. He was an quick and thorough in his explanation of the hotel amenities and breakfast times. I was soon off to my room for a nights rest. The Room: The room itself was a 2 Queen Size bed room (I was making this particular trip with my father.) The room and bathroom were clean. Overall, it was what I expected from this chain. No qualms at all with the cleanliness! The problems came when I went out to take a dip in the pool. I usually opt to stay in hotels with pools especially outdoor pools during these hot summers. However, the pool was not up to par. The pool was green and really murky. My Dad went down to the front desk to advise that the pool was pretty dirty and not in swimming condition. The front desk clerk was nice about it but, was unable to do anything until the next day. In the end I didn't get a chance to take the dip I wanted. Ironically, earlier in the evening I walked directly across parking lot by the Best Western going to get a bite to eat and there pool was something to behold and exceptionally maintained. This may not be a deal breaker for some, but to me it is part of the experience when I stay in a hotel. The other issue came in the evening when I laid down. The A/C unit in the room was terribly loud. I have been in plenty of hotels with the A/C units in the wall under window and they can be somewhat noisy, this one in particular was really loud every time in cut on and off (like a freight train pulling out of the station). I am not a super light, nor heavy sleeper but this particular unit was obnoxious . I didn't make any formal complaints as it was just one night. So I chalk this up to my failure to bring it to the staffs attention and maybe see about moving rooms. Breakfast: Around 7: 45 I headed down for a small snack before hitting the road again, Breakfast consisted of Biscuits and gravy, sausage, cereal, muffins, yogurt, waffles, toast. What you might expect from a stay at a La Quinta not an All- Star breakfast but decent enough. The issue I came across during breakfast was the Juice. I like a nice cup of OJ in the morning with my coffee. I went to get some orange juice when, I grabbed my cup pressed the little button and what came out was not something I would drink. The color was off, super saturated orange and didn't smell right. I asked the lady who was cleaning up and she advised that I just throw it away. Not the end of the world but still not up to par. Overall, this stay was just a disappointment. I appreciate the friendliness of the staff and the cleanliness of the room but, I wont be staying at this location when I head back through next week.

Debbie Cusic

Convenient location of the Google maps had issues finding the main entrance. The check-in was delightful. My request was accommodated graciously. The parking in front of the facility is a little tight but there's plenty in the back. The room was clean, no issues found. Bed was comfortable. The basic room coffee maker with the little packet. The mini fridge kept my water cold. A plus that it did not have a lot of those annoying lights throughout the room.

John Smith

DO NOT STAY HERE. We saw the good ratings and booked a four night stay. Big mistake. Extremely Poor parking lot lighting as well as several loud and drunk homeless men barbecuing on a small grill taking up several parking spaces, very low quality rooms, door to room was missing a chunk out of it where someone kicked it in with the door kicking latch open. Then, said safety latch inside room was hanging loose. Providing zero security. Inside the room, carpet is tore up in several places, there is no light switches, just a few lamps. Which is smart, because the room/bathroom is filthy. Old school window AC unit which is fine, but once turned on sounds like the loudest generator you’ve ever heard.

RM BK

Very nice hotel. You can see where some areas were remodeled but not finished flawlessly. Everything was very clean. Mini fridge and microwave in the room. Easy access to the parking lot, so we could see our car from the room. The staff was professional and kind. Would definitely recommend this location! Breakfast was great