Shoe Dept. Encore

Category: Shoe store

Address: 5101 Hinkleville Rd #860, Paducah, KY 42001, USA

Phone: +12704432248

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Jared Martin

Sep 29, 2022

Audrey was great help! Helped me exchange a pair of shoes and helped me with the purchase of two other choices after exchange. For sure will go back! The world need more people like her!!

Nicholas Brink

Aug 25, 2022

Clean place with good help

Maria Moore

Jul 19, 2022

Lia provided the best customer service I have received in a long time. She was very friendly and professional. She was willing to help with a smile. She made our experience here great. Highly recommend you request her to help.

Robert Blevins

Jun 28, 2022

I got these slides yesterday at this store and was going to exchange them because I didn’t like how they feel on my feet. They told me that they couldn’t because they claimed that they looked like they were worn outside. What a joke. Wouldn’t even let me explain that they wasn’t worn outside.

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 9, 2022
Shoe Dept. Encore | Sep 9, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 9, 2022
Shoe Dept. Encore | Sep 9, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Can I do free ship-to-store?

Shoe Dept. Encore | Sep 9, 2022
Nicholas Brink | Sep 9, 2022

No

Where is my refund?

Shoe Dept. Encore | Sep 9, 2022
Shoe Dept. Encore | Sep 9, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Can you order men's shoes 16EEE

Vanessa Jones | Oct 10, 2019
1979DixieChick | Oct 10, 2019

I have no idea but I'm sure that you could if you went to their website

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