Peerless Furniture & Leather Gallery

Chris Reinhart

I was sold a couch that smelled horrible .They came and picked it up and still charged a $70 fee. They were rude and decided nothing was wrong with the couch before having smelled it. That was calling me a liar. They offered me the same couch as a replacement. Ido not want to deal with these pushy snotty people. ..pushy snooty people

Kat H

Paul was great. Walked in and told him the specifics I needed and a price range and 20 minutes later walked out with the perfect chair. Well, I walked out having purchased it. But they did load it on my truck for me. They also demonstrated how to assemble it.

Iesha Underwood

Always a pleasant experience.

Customer

I'm not sure I can say I have ever had more of a horrible experience working with a store than Peerless. My family purchased an over $7K 'Leather' Natuzzi sectional from them. Less than a couple years in with minimal use the sectional started to delaminate. I was told the couch should not do that since it was an all 'Leather' sectional. It must be my fault for not conditioning the sectional appropriately. This was not the case since I do condition the 'Leather.' I pushed back on the customer support individual that works at the store getting no return phone call to explain why this was happening. I had to make a second call to when I was then told that the couch was NOT all 'Leather' and that only the touch surfaces were leather. My family was not told this at the time of the purchase. We specifically asked if it was all leather and for a purchase price for over $7K it should have been all leather. On top of that it took almost six months to get this sectional delivered because it was so hard to get according to Peerless. Come to find out after some research the Natuzzi 'Leather' sectional was made in China. Now, it finally makes sense on why it took so long to get the sectional to me. I'm glad I spent that much money on an Italian 'Leather' sectional to find out it came from China. Guess I should have known better since everything is made in China anymore. If you do some research you will see where people have taken class action suits against Natuzzi for these specific sectionals. The main point of my post is to inform other consumers to not trust them when they tell you ALL leather and secondly if they offer you the extended warranty, which I also bought, that it runs concurrently with the Natuzzi warranty. I hope this helps others avoid the pitfalls from the misleading information provided by this store.