Carol House Furniture

Matthew Samuel

Steven E Brandt was very help! Great service!

Nick G

This store & company is awful. They do not give you space to shop. I brought up the free delivery listed on their website which states they will deliver up to 600 miles if you spend over $1727, but for some reason that information is incorrect. False advertisement. Then we were passed off from our sales rep because he had another customer come in from the previous day. We will take our large purchase elsewhere.

Michael sean Durnell

Brook answered the phone he's a nut lol hasn't changed in years

Jack Clancy

Updated from 3 star to 5 star on 9/20/22. OK, so Brian from Carol House Service came this morning and replaced the parts on our recliner and it now works just like new. Thanks to Carol House for standing behind the product even though they were under no obligation to do so. That's Very good business practice! Not too many places around that have those business ethics anymore. If they have a JD Powers award for an appropriate retail category to Carol House's business I'd be happy to write up a recommendation letter. I will continue to be a customer of theirs and will certainly encourage my friends and family to do so! Updated from original review: House (CH) is the most responsive business I've dealt with in a very long time! I got a call from CH within 17 hours of posting a Google Review regarding our problems with the extended warranty provider for the furniture we purchased from CH. Once on extended warranty, it really wasn't a CH responsibility to fix our recliner, it was the warranty provider. That said though, CH is going to pick up the repair labor cost and get our furniture fixed on 9/20/22, vs the November date the warranty provider had set. CH also mentioned giving us a gift certificate to cover the cost of this warranty as an apology for the aggravation we have experienced thus far with the warranty provider. I'll update this post as things progress, but it's amazing to me to see an owner of a company takes the time to make sure his company is taking care of his customers, in every way. Thx Brook! We have been buying furniture at Carol House since June, 2006. We purchased 2 ARLO (Flexsteel) recliner rockers and two 3 seat recliner sofas and the ($249) extended warranty in April of 2021 from Carol House in Valley Park MO. Salesperson was great, delivery was as promised. However, one of the recliner rockers quit reclining and required service within the first few months. No problem, Carol House service fixed it within a few weeks (supply chain part order issue), a reasonable amount of time. The other rocker recliner broke down a little over a year later in May this year. The extended warranty Carol House offered to us is through an outfit called Montage. Working with Montage to get this recliner fixed had been a joke and a learning experience about warranty tricks. One trick is called "one off". What that means is that if they replace a part on the warranted item and that same part breaks again during warranty period they are not obligated to buy another replacement part. Our Montage claim was filed on 5/31/22, but service to fix it is scheduled for 11/1/22 ( 153 days later). We hope this will fix the problem. It took a month from filing a claim to get the first service call appointment. Then, the service man couldn't find Innsbrook resort on outskirts of St. Louis MO. He called for directions but said his cell phone was dying and and couldn't stay on the line to get them. Rescheduled a couple weeks later and after service call says it needs parts. Now he can't order parts, they must go through Montage. So he files a report. A couple weeks later I don't hear anything so I contact Montage by phone (get ready to wait). After a few people transfers I was told Montage had gone back to Carol House (CH) to see if CH would pay for the part and were waiting on CH response. Then they determined Montage was responsible for buying it and placed a Purchase Order for it to be delivered to me. No information on when part would arrive, just notify them when I got it. Part showed up 9/7/22. I contact Montage through their website and phone. Montage then contacts a service provider, AHM Furniture repair, to contact me. AHM sends me a text advising earliest availability for service in my area is 11/1/22. I contact AHM to try and get an earlier service call and am told they only come this way once month and October is already booked up. Very frustrating!!