SIU Credit Union

Author Tiffany Woods

I have been a member of this credit union for over 8 years and I question why every single day. I lived in Southern Illinois when I opened this account, but relocated back St. Louis several years ago. I have been trying to remain with them and utilize shared branches but they make it hard. Ridiculous issues like not depositing direct deposits kn time due to system issues. So many other concerns. I don't recommend this establishment. At all.

Joel Williams

Delayed sending my vehicle title for months after paying off the loan I had with them. Then they sent it standard post without a signature required. Terrible practice.

Ashley Ellis

I thought I dealt with ignorance trying to pay back student loans, but this place takes the cake. I don’t know what kind of computer system they’re working with, but I suggest they get people working there that actually know how to use it.

JW

Any time that I have to use siu cu I cringe. I look around for Ashton Kutcher to see if I'm being punked. I bring a deposit slip and cash for a checking deposit. This turns into the teller telling me she can't give me information on the loan. She asks for my license for a checking account cash deposit (fine no problem) then she proceeds to mention my loan again. I have no loan with this company. In fact I only use siu cu for shared banking so both my husband and I can still use our Florida credit unions because this one is so terrible about making mistakes 98% of the time (once in 2 years they didn't make a mistake) that I cringe anytime I have to use them. Maybe me being a retired banker having worked for JPMorgan Chase and Citigroup showed me how great bankers/banking should be. Edit to add response to SIU. You only prove my point. You responded about something I said was not an issue and skirted around what I mentioned to be the issue (constant mistakes being made by employees for the most simple of transactions). No need for you to respond since no one has bothered to care in 2 years when I always inquire what incan do differently to prevent it from happening again I get "um, nothing it should be a pretty easy transaction" yet........accuracy once just once in 2 years is not a good statistic.