Xfinity Store by Comcast

Category: Internet service provider

Address: 521 N Thompson Ln, Murfreesboro, TN 37129, USA

Phone: +18002662278

Opening hours

Sunday: 12–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Chris Statum

Oct 9, 2022

Totally messed up my phone number port. Took a week to get fixed.

Annette Payette

Oct 8, 2022

I visited Comcast yesterday afternoon the gentleman who helped his name was Drew I believe very nice and helpful

Joshua Smith

Oct 6, 2022

Great place, service is great, agents are great!

nicki kemp

Sep 30, 2022

I do not recommend this company or this store very unprofessional they do not care about their customers at the store customer service or corporate sorry excuse for a company so if you want a company that cares about their customer or fix any problems this is not the company to go to they do not care if their customers have a problem or if you are not happy the store employees do not answer when you call them so No I do not recommend this store or this company tried to exchange phones we were still within the 14 days and the guy that sold us the phones would not answer because apparently he was on vacation it is 140 miles trip for me to the store round trip and when we did go we was 1 day past the 14 days and even though customer service said we could exchange our phones they would not do it put in a ticket with corporate and they will not do it either very unhappy and angry at this point the employees care more about socializing with their co workers then paying attention to customer problems and complaints and the manager was not any help either

Thanks! Your review is awaiting moderation.

Questions & Answers

Can you pay your mobile bill at the store?

Tyler Francis | Oct 9, 2020
Johnnie Talley | Oct 9, 2021

When open. Closed now when will open so i csn get bank card changed to be able to pay.

Read More

Does this store carry the new wireless boxes? Possibly the 4k wireless box?

Justin Isbell | Oct 10, 2019
Rita Bates | Oct 10, 2019

Yes but thry are so high with they package i like at least basic have Lifetime and other sports channels Xfinity you got to pay for each package of anything and basically you have stupid channels spectrum better

Read More

When is my service coming back? I have no tv or wifi. I also expect a lower bill this month.

Peggy Winters-Stevens | Oct 10, 2019
MrHarbinged | Oct 10, 2019

They told me 9am and I expect a lower bill also.

what hours will you have today Saturday thanks

Esteban Suarez | Oct 10, 2019
Dan Paden | Oct 10, 2019

Probably till 8pm

Does this store have the new Apple Watch in stock

jackson p | Nov 13, 2021
Robyn Payne | Nov 13, 2021

He will have to go there I have no idea they don't open until 11 so I'll be there at 10:30 cuz it will get a line going

Read More

Is the mobile service good

Jaleesa Herrin | Nov 13, 2021
Jordan | Nov 13, 2021

It uses Verizon's towers so take that with a grain of salt

What time do you open on Sunday

Kenneth Davis | Oct 9, 2021
Robyn Payne | Oct 9, 2021

Noon

What are the REAL store Hours? I've arrived at the store 7/29/21, just now and they are closed @ 6:51p.m really?! Do better Xfinity! This New customer is NOT happy....

K S | Oct 9, 2021
Norton Burnett | Oct 9, 2021

The website for the Thompson Lane store asks that you setup an appointment online. I did that and it worked great. Their hours are 9am to 7pm. I can only guess but they probably had seen their last appointment for the day.

Can I return un-needed equipment at this location?

dark towerwraith | Oct 9, 2021
Bleu Lane | Oct 9, 2021

Yes. Easy to locate. Nice staff. Wear a mask.

Read More

When will you guys open back up?

Princess.Mallorie TV | Oct 9, 2021
Francis Hennessy | Oct 9, 2021

I think that they have already opened.

Since the outage last night which was restored, I keep losing my WiFi connection. I called customer service and unplugged my modem for more than 30 seconds. Didn’t help. I turned my phone off at the same time. What’s going on?

Kathy Phillips | Oct 9, 2020
Melissa Collins | Oct 9, 2020

Mine is working. I would call and for a tech to ping your modem. They may be able to reset your system.

Why cant i talk to a human?

Eveagail Winskey | Oct 9, 2020
Brian Graves | Oct 9, 2020

Yeah what's the deal about talking to a human. My bill is 40 more than you told me it would be. I must have the most basic package available. You cut my TV and net off because of 26 dollars that you...COMCAST...said I didn't have to pay. At the store you still couldn't even tell me what package you told me what my bill is a month. I paid it and you still say I owe more. The conversations it says are recorded should be listened to then the lies could be exposed. Stuck is what you and the others make a person.

Can I walk in

Bernita Williams | Oct 9, 2020
Judy Smith | Oct 9, 2020

No you can't just walk in you have to sign in and they'll call you

Read More

I am new customer but yesterday delivered wrong boxes, can u change it for the right boxes???

Eric Marroquin | Oct 9, 2020
b mong | Oct 9, 2020

Absolutely

How much is 200 mbps internet?

KEBA FRAGRANCE OILS | Oct 9, 2020
Mark Jones | Oct 9, 2020

54.00 and change

Can I return my cable box at this location?

KEBA FRAGRANCE OILS | Oct 9, 2020
Jonathan Boles | Oct 9, 2021

Hi, you can bring to The UPS store #7133 right across from the shopping center where the Xfinity Store and The Chop House are located. The address is 2018 Medical Center Parkway, Suite B Murfreesboro, TN 37129. The UPS Store is locally owned by and the staff is able to give you a receipt for your equipment and you'll be in and out in a few moments with no charge! The UPS Store on Medical Center Parkway is open from 8:00AM - 6:30PM Monday-Friday and 9:00AM-3:00PM on Saturday.

Read More

Where do I take my cable box?

KEBA FRAGRANCE OILS | Oct 9, 2020
Jonathan Boles | Oct 9, 2021

Hi, you can bring to The UPS store #7133 right across from the shopping center where the Xfinity Store and The Chop House are located. The address is 2018 Medical Center Parkway, Suite B Murfreesboro, TN 37129. The UPS Store is locally owned by and the staff is able to give you a receipt for your equipment and you'll be in and out in a few moments with no charge! The UPS Store on Medical Center Parkway is open from 8:00AM - 6:30PM Monday-Friday and 9:00AM-3:00PM on Saturday.

Read More

Where can I take my cable box to comcast?

KEBA FRAGRANCE OILS | Oct 9, 2020
Ivan Tuttle | Oct 9, 2020

Google their address for Murfreesboro, they will take it

Read More

could i be sent hard copys of a person's telephone calls to my telephone ? I have received many daily since october , 2019 . The ID numbers are hidden and below someone's method of honesty. The FTC hears .

Judy Anderson | Oct 9, 2020
Robert | Oct 9, 2020

You can get the record of the date of the call, the number calling you, the length of the call and such but not recordings of the calls. There are apps that you can use to record calls coming into or from your phone.

Read More

where do you go to turn in your equipment once you have canceled

Sheila Medders | Oct 10, 2019
Mathew Beach | Oct 10, 2019

You can take them to the Comcast store and return them.

Read More

How long to restore service after payment?

W Adams | Oct 10, 2019
Dennis Cheairs | Oct 10, 2019

No longer than 10 minutes

Read More

Can you have 2 accounts with different addresses

Debra Oliver | Oct 10, 2019
Joseph Haas | Oct 10, 2019

I don't think they care as long as your money is good!

Read More

Is the internetdown in the boro?

Jeff Bowden | Oct 10, 2018
Greg Jones | Oct 10, 2018

I haven't had any problems at all.

Read More

Do they sell Xfinity mobile phones in store?

Nadia Al-Suradi | Oct 10, 2018
Jay Hendrickson Sr. | Oct 10, 2018

Yes

Read More

How do I obtain a replacement Remote?

A Google User | Oct 10, 2018
andrew rowinski | Oct 10, 2018

If you have your old remote just go to the store and neighbor would place it if you don't still go to the store enable as she some questions and then give you new remote it's that easy

Read More

What channel is hallmark summer nights

Linda Summar | Oct 10, 2018
Nova Diamond | Oct 10, 2018

I have comcast and it starts on channel 137

My tv not working just showingsnow like messed up help?

Carolyn Peay | Oct 10, 2018
Carolyn Peay | Oct 10, 2018

Its not working will call thank u.

Read More

Is Xfinity/Comcast offered in Port Orchard Washington?

Connie Wilson | Oct 10, 2018
Jay Hendrickson Sr. | Oct 10, 2018

I dont know, but you can call 1-800-comcast too find out.

Read More

I just got cable downstairs and need to pair my remote with the tv. How do I do that?

Jo Hood | Oct 10, 2018
Robert Wallace | Oct 10, 2018

Is it the DVR box? If so press the XFINITY button, go to setup and there should be an option to pair to TV

What is the phone for the local Comcast Xfinity store in Murfreesboro?

Valerie Faulkner | Oct 10, 2018
Gary Hickerson | Oct 10, 2018

You have to call the 800 number.

Is there a direct number for this store?

Tinesha Eggerson | Oct 10, 2018
carla richards | Oct 10, 2018

Yes look on line

Read More

My modem stoped working. Can i come in and get a new one?

bryanwashere99 | Oct 10, 2017
XPlasmaDragonX5 | Oct 10, 2018

If you are renting one from them then yes. You can take your old or broken one and they will give you a new one.

I'm moving, where do I turn in my equipment?

james peek | Oct 10, 2017
Jonathan Boles | Oct 9, 2021

Hi, you can bring to The UPS store #7133 right across from the shopping center where the Xfinity Store and The Chop House are located. The address is 2018 Medical Center Parkway, Suite B Murfreesboro, TN 37129. The UPS Store is locally owned by and the staff is able to give you a receipt for your equipment and you'll be in and out in a few moments with no charge! The UPS Store on Medical Center Parkway is open from 8:00AM - 6:30PM Monday-Friday and 9:00AM-3:00PM on Saturday.

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places