U-Haul Moving & Storage of New River

Mary Hansen

The staff are terrific! I dealt mainly with Eric Young; he is efficient, knowledgable and thoughtful. Tonyetta was both helpful, kind and patient with me. The asst. mgr. even assisted me in wrapping up my transaction. It was a totally successful experience and I highly recommend using its service when necessary. Not one unfriendly employee!

Steve

$3000 damage to my new SUV while getting a trailer hitch installed here. …They screwed up the installation during my 1st visit- never bothered to check if lights worked (they didn’t). Second visit, they pry off the tail light with a pry bar, break the light and severely scratched the surrounding quarter panel. Tried to cover it up - I didn’t check that area of the car when I picked it up (fortunately I had home security cameras showing when I left and returned home). Took a month to finally get an insurance check to cover the damages (at least they paid). But what a hassle, and way too much stress. - Stay clear of this place.

Alfredo Carrau

WARNING!!!!!!! Worst U-Haul location. I had a reservation for 3 weeks in advance in order to conduct my military move. Today 20220525 a day prior from my move they called me and told me they don't have any 20ft truck and auto transport available!!! They schedule me with a business that opens at 9:00 Am and my reservation was for 8:00am, plus the auto transport is at a different location for pick up PLUS they gave me a 26 ft truck instead of 20 ft truck. Once they change my auto transport to the new location instead of my auto transport being $179 know is $540. Now I have to figure everything out in less than a day for my move!!!!! This location sucks for poor planing.

Dean Cook

Was charged for fuel even tho the truck wasn't full to start and was returned with more fuel thsn i started with and had photographs to prove it and was still charge. Most definitely don't care about their customers USE PENSKE OR SOMEONE ELSE.