Chapman Dodge Chrysler Jeep Ram Scottsdale

Lupe Encinas

Horrible service my jeep been here 3weeks and they haven't answered or returned my call!

John Liu

I had 2 services with them both ended with disappointment. Don't let the tricks happened on you. The 1st services was to fix a recall. Mechanic left oil stains on the passenger seats. The 2nd services was to do oil change but when I picked my car, there is Turn signal out error message while the lights actually working. They denied their services caused the issue and claimed it was because of battery voltage low which was actually not. I asked whether they could waive the diagnose cost which is 180 to start or just reset the vehicle computer because the car was checked through OBD and was fully functional when I dropped off. The service manager refused it and also refused to note this issue on the service report. Therefore, I tried to explain this issue is not caused by the battery since I'm a vehicle electronic engineer with expertise in embedded system of vehicle computer. Then, the service manager L became bossy, rudely interrupt my talk and yelled at me. This is really insulting and unprofessional. Basically, the bulb light would flicker or not turn on when battery has a real issue. So, I tried to turn on/off the turning signal of each side for 5s and 3 times. Bingo, all error messages were gone! Generally, vehicle computer need to capture more than 3 consecutive malfunction signal to avoid the false positive before triggering the error messages. So, this can not be a coincidence or so-called bad luck. After reviewing my drive history and log, I suspect the trick behind the issue is: vehicle computer can be intensionally set with error code through the private part of the OBD protocol which is classified by the manufacturer. This feature is designed for the verification of system while developing/testing and future maintenance, but it can be easily misused for shady purpose. To wipe the error messages, the vehicle computer need to capture at least 3 consecutive functioning signal. That's why I fixed the issue in a minute. I would not come back.

Drew P

Awesome overall experience leasing my new Jeep Wrangler 4xe! Renate and Matt were great to deal with, by far my best experience out of the dozen or so vehicles I've bought/leased from a dealership.

alex ojeda

Anthony was great to work with. No pressure. He asked questions to understand what I wanted and was super respectful of time.