Village Gate Animal Hospital & Pet Resort

Hailey

Updating after the managing vet called to discuss what happened. She agreed things weren’t handled appropriately, apologized, and refunded the remainder of the visit and meds that didn’t help. Sounds like she’ll take the time to follow up with staff so this type of thing won’t happen moving forward. I really appreciate the follow up, refund and accountability. My cat had a front swollen paw pad & beans with visible peeling, scabbing and redness for about a week. When the vet tech came in first, she asked a few very general questions and asked me to sign a treatment quote, which included X-Rays. I questioned the X-Rays immediately, bc there was visible irritation and scabbing and nothing indicating a break or fracture (my cat had no reaction when bending or moving his arm and wrist, only when applying pressure to the pads.) She assured me this was only a quote and the doctor would of course determine what was actually necessary before something like that. Then she took my cat in his carrier to the back and I waited about 20 mins. The doctor brings my cat in the carrier back in, introduces herself and then tells me the good news is the X-Rays look good. What? I thought my cat was going to the back for simple vitals (even though every other vet I’ve been to does this in exam room)? Why was his full exam done behind the scenes? Why were X-Rays done when there’s an issue visible with your eyes? Why were they done prior to discussing like the vet tech explained? This vet proceeded to gaslight me (and I don’t use that word lightly per 2022 trends) by repeatedly claiming she’s unable to see the redness or peeling we were both looking at with her standing directly in front of me. She even went as far as to question if I understood what the word “inflammation” actually meant? I questioned pillow paw and EGC and explained his history (ya know, the typical portion of the exam where the doctor discusses and asks questions to determine the issue and recommend appropriate treatment that didn’t happen at all prior to throwing on $300 X-Rays) and she went into a defensive rant about what that actually looks like “the pad fully detaches from the paw” and how there’s nothing to that effect present (pictures included). They gave him THREE days of an anti inflammatory, removed the cost of the X-Rays I wouldn’t have paid for regardless, and sent us on our way. The following week I had my cat into his normal vet and sure enough, it was EGC associated w an allergy. He was given steroids with an antibiotic and was good within the week.

Shelly Maurey

Our rescue takes our fosters here. Always friendly.

Tyler Adams

We have been with Village Gate for several years, and have always received great care for our pets. The staff is always friendly, and the veterinary care and advice has always been smart, caring, and practical/affordable . Can't recommend them enough!!

Cyv

Great dental work for senior doggies ❤️